Kevin Hubert
Kevin Hubert at Dirito Brothers Walnut Creek Volkswagen
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Kevin Hubert

Service Consultant

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.7
1,136 Reviews

Dealership Experience

16 yrs, 10 mos

Industry Experience

21 yrs, 11 mos

Languages Spoken

English English

4.7

1,136 Reviews

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1136 Reviews of Kevin Hubert

March 08, 2025

Dealership Rating
Employee Rating

They respond quickly and easily by text which I appreciate because I don’t always answer my phone. They accommodated cleaning my car. I do wish they had a better answer or inspection on my brakes t More

by connorsjes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Thomas

Mar 13, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We are pleased to hear that you value our service and communication at Dirito Brothers Walnut Creek Volkswagen. Your insights about the brake inspection will be addressed as we continue to improve our services.

March 06, 2025

Dealership Rating
Employee Rating

The service was fast, efficient, and I felt like my needs were accomodated. This is the 2nd time I’ve had something done for my car, and they were very clear on the procedures and pricepoints of the services More

by Rome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. It's great to hear that our team at Dirito Brothers Walnut Creek Volkswagen met your expectations with clear communication and efficient service. We hope to earn 5 stars on your next visit.

March 02, 2025

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Employee Rating

Always a great experience at Doritos. Very helpful, professional and courteous.. Lyft service very helpful More

by MLHEVENER
Recommend Dealer
Yes
Mar 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We're glad to know that our Lyft service made a positive impact on your visit to Dirito Brothers Walnut Creek Volkswagen.

March 02, 2025

Dealership Rating
Employee Rating

I am dealing with Kevin Hubert for the last 12 years. He consistently delivers excellent and reliable service. He constantly deserves a pat on his shoulder. More

by PJHSCHNEE
Recommend Dealer
Yes
Mar 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team. We're glad to hear you've been satisfied over the years with Dirito Brothers Walnut Creek Volkswagen.

February 27, 2025

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Great customer service. My car was ready as promised and on time. I appreciate the service. More

by dcmefontana
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, Sean Thomas

Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback. It's good to know you were pleased with our service at Dirito Brothers Walnut Creek Volkswagen.

February 27, 2025

Dealership Rating
Employee Rating

The service was great! Kevin and others were very friendly and explained everything. Appreciated the email review of all things checked and condition. More

by SMCCRACKEN77
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Glad you enjoyed the service and found it helpful. We hope to continue supporting your needs at Dirito Brothers Walnut Creek Volkswagen.

February 27, 2025

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Employee Rating

Great communication and customer service. My car was well taken care of, and I was kept in the loop the entire time. More

by ford.dreanicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, Sean Thomas , Alberto

Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for acknowledging the efforts of our team at Dirito Brothers Walnut Creek Volkswagen. We're pleased you had a good experience with our services. Wishing you safe travels in your car.

February 25, 2025

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Employee Rating

VW (not Dirito Brothers) would not cover a loose rearview mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. More

by ARAMSMOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, Sean Thomas

Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you about your experience with our Service Team regarding the rearview mirror on your Volkswagen Atlas. Please reach out to me directly so we may discuss this further. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

February 24, 2025

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Employee Rating

Everyone at Dirito Brothers was fantastic. My process was fast, easy and stress-free. Highly recommend them for your next purchase! More

by MMADDEN1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: A.B. handled my process and he was Outstanding!!!

Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to know you had a smooth and easy experience. Thank you for recommending Dirito Brothers Walnut Creek Volkswagen.

February 23, 2025

Dealership Rating
Employee Rating

My service advisor was horrible, no contact and delayed starting. The manager made it better. More

by morod24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shannon Sousa

Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time to share your feedback. It's great to learn that our Management Team was able to assist you. However, I would like the chance to speak with you about the level of customer care that you encountered with our Service Team and the quality of communication. If you would contact me at a time that works best for you, it would be appreciated. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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