Kenny Jones

We have purchased 5 vehicles from this location and it’s always such a great experience. The staff is always so nice and helpful. Special shoutout to Matt Frady, Kenny Jones, and Crystal Thompson for making always such a great experience. The staff is always so nice and helpful. Special shoutout to Matt Frady, Kenny Jones, and Crystal Thompson for making us feel like family and going above and beyond to put us in the vehicle we wanted. More

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This is the second vehicle I have gotten from this dealership. I always have the best assistance! Kenny Jones, Stockton Coffey, and Taylor Alton made my, at first stressful day, go so smooth while tak dealership. I always have the best assistance! Kenny Jones, Stockton Coffey, and Taylor Alton made my, at first stressful day, go so smooth while taking home my 2025 Tacoma. I appreciated everything they did to help me today! It will always be that type of assistance that will keep me coming back! More

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They were absolutely wonderful and got me the perfect car! They were able to get me the best deal! car! They were able to get me the best deal! More

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I was looking at Cars online and saw a hot little bright red Mazda that I just had to call about Macy Smith was who I talked to she was so sweet and energetic told me they still had the car and I should com red Mazda that I just had to call about Macy Smith was who I talked to she was so sweet and energetic told me they still had the car and I should come by tomorrow for a test drive that was all it took I arrived the next day and was approaching the front entrance when a voice called to me can I help you I told him why I came by he said my name is Kenny Jones and I will be glad to help you Kenny became my salesman and what a delight he was to work with he made the whole process so easy explaining every detail next I met Crystal Thompson their finance manager she was so intelligent and super nice she had my financials done in no time which was remarkable since I came to them with no credit I got the car and off I went I returned a few days later to pick up my tags and a sweet man who I didn’t get his name spoke to me as I entered and when I told him what I came for was kind enough to put my tag on I can’t imagine a better experience Toyota of Cleveland you are Amazing. Sincerely Clara H More

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Kenny Jones is very good at what he does. We were so undecided on which SUV we wanted. Kenny was very helpful in showing us the different models and options. The unit we landed on was a '25 S We were so undecided on which SUV we wanted. Kenny was very helpful in showing us the different models and options. The unit we landed on was a '25 Sequoia TRD PRO. Kenny has a lot of experience in the car market and it shows. He did not pressure us in any way and when we were done I feel like I made a new friend that I can call anytime I have a question about my new Toyota. Also Monte Burney (the GM) is just an AWESOME guy! He is like an old friend whom I had not seen in a while. His dealership is not like a work place it's more like a fun place to hang with all your buddies. Thanks to the whole team that worked with us. Because of the experience we had, this is now our preferred dealership. Finally the finance dept. was spot on. Julien Allinder did a fantastic job. More

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Kenny Jones and Crystal Thompson worked so hard to put us in a new vehicle with low payments and low terms. They were absolutely amazing! 10/10 recommend in a new vehicle with low payments and low terms. They were absolutely amazing! 10/10 recommend More

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Having an honest dealership is rare, so I'm glad we have Cleveland Toyota here in our area. This is my 2nd vehicle I've purchased through them with Kenny Jones being my repeat salesman. Kenny's knowledge of Cleveland Toyota here in our area. This is my 2nd vehicle I've purchased through them with Kenny Jones being my repeat salesman. Kenny's knowledge of the vehicles, both new and used, are super helpful. With my wife's brand new Rav4 Hybrid last month and now my used 2022 Tundra, he's been very knowledgeable and upfront about everything, and even on the phone he has been super responsive anytime I call. We'll be back for my 2nd daughter's car for sure because we love the reliability and quality of Toyota vehicles and this particular dealership is far superior to the rest. I also want to give a shout out to our finance person Crystal Thompson who is always so thorough and pretty quick with our financing, and just a kind-hearted person in general. The floor managers and service ladies at the front desk who are always kind make a big impression as well, and the other salesmen who never fail to greet us on our way in and always open the doors for my wife and daughters like gentlemen should. A great team to deal with and a pleasure. More

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The dealership was very pleasant to work with. Our salesman was honest and very helpful Our salesman was honest and very helpful More

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Disclaimer: Our salesman is my brother, This review is not about him. This is a well run dealership. Everyone I talked to was happy to be there and it showed. Laurie called to ask about my experience wi not about him. This is a well run dealership. Everyone I talked to was happy to be there and it showed. Laurie called to ask about my experience with Kenny and wondered if we were related. Justice, in finance, was very professional and personable. And very clear on the financing details. I will buy again from this dealership if we ever need another car. Barry Jones More

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Excellent, beautiful, conveniently located dealership. Professional courteous friendly staff. No pressure Very knowledgeable salesmen and support staff Professional courteous friendly staff. No pressure Very knowledgeable salesmen and support staff More

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