Ken Delk | Page 21

Ken Delk is excellent to deal with Ken was extremely easy to work with, attentive to my requirements for a new car, and effectively communicated with me both in person over the phone, a Ken was extremely easy to work with, attentive to my requirements for a new car, and effectively communicated with me both in person over the phone, and via e-mail. A true asset to his organization. Dirk Steffen has been with me numerous times when I would stop into the dealership with questions regarding my previous BMW automobile. Always friendly and willing to answer my numerous questions in a professional and friendly manner. It is great customer service to have such a knowledgeable resource at your finger tips. I just had Nate Lieb review my newly purchased vehicle with me. He was awesome, very patient, and extremely informative. The service personnel, John, Brittaney and Jim all know me as I frequently bring my cars in for car washes. I like to see consistency in personnel at car dealerships, and BMW of Westlake has once again exceeded my expectations, which is why I am a repeat customer. More

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Great Experience I haven't purchased a car in the past three years and I have always been a loyal BMW customer. This dealership always made it easy but this time they I haven't purchased a car in the past three years and I have always been a loyal BMW customer. This dealership always made it easy but this time they outdid themselves. They were knowledgeable, knew that I wanted a streamlined process, and helped me weigh my alternatives. The genius session was great - they knew I owned a similar car and they focused on what had changed rather than dragging me through everything. Finance was a breeze! More

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Excellent experience, will be back in 36 months for BMW #4 This is my third BMW and I would not think of going anywhere else. Service is always outstanding. Prices are fair. Dealership is convenient and easy t This is my third BMW and I would not think of going anywhere else. Service is always outstanding. Prices are fair. Dealership is convenient and easy to access. Sales and service staff is phenomenal. I worked with Ken Delk for this purchase. Ken is knowledgeable, fair, and quick to reply. He will communicate promptly with his customers by their preferred means. I was able to negotiate the entire purchase via email. Ken also emailed me all of the paperwork so that I could complete it before coming into the dealer. I look forward to working with Ken again. Mike Niedzwiecki helped me complete the finance portion of my purchase. Mike was well-prepared as I spent less than 10 minutes in his office. Justin the Genius was also very knowledgeable about the technology of the new car and was able to answer all of my questions. More

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All is well This is the second BMW I bought from Ken. He is knowledgeable, courteous and a very nice gentleman. If I will buy another BMW I will go to Ken again. This is the second BMW I bought from Ken. He is knowledgeable, courteous and a very nice gentleman. If I will buy another BMW I will go to Ken again. More

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Great Customer Service for the 3X's Attention to detail, fair, all around great experience. Leased new cars from Bob Strecker & Ken Delk for 9 years...always pleasant to work with and re Attention to detail, fair, all around great experience. Leased new cars from Bob Strecker & Ken Delk for 9 years...always pleasant to work with and responsive. More

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quick and easy purchase always a pleasure working with ken basically told him what i wanted he sent me info on a car he brought it in from another dealership filled out paper always a pleasure working with ken basically told him what i wanted he sent me info on a car he brought it in from another dealership filled out paperwork and then went to westlake to turn my current bmw in and sign paperwork for my new car quick and easy. i was on my way home with my new car in under an hour. More

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Just Purchased my 6th BMW from this Dealership I have purchased 6 BMW's over the years from this Dealership. Each time I am extremely pleased with the professionalism of the staff at Westlake (Gan I have purchased 6 BMW's over the years from this Dealership. Each time I am extremely pleased with the professionalism of the staff at Westlake (Ganley) BMW. Everyone from Jim in the service center to Ken Delk my salesman to Mike in Finance to Justin the Techy, they all show great listening and communication skills. Hat's of Westlake BMW.....you really should be voted the Best In the World! And I also have to say that I absolutely LOVE my new BMW X3!!!!! More

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Excellent Great service. I am a repeat customer and would recommend this dealershipin a minute. Justin did a great job going over all the features of the vehic Great service. I am a repeat customer and would recommend this dealershipin a minute. Justin did a great job going over all the features of the vehicle Check them out. More

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Straightforward and thorough Salesman Ken Delk was patient and knowledgeable with no high pressure sales pitch. I was referred to him by another satisfied family member and I Salesman Ken Delk was patient and knowledgeable with no high pressure sales pitch. I was referred to him by another satisfied family member and I was equally satisfied. Everyone I dealt with at the dealership was friendly and helpful which made for an easy transaction. More

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Best BMW Dealership in Northeast Ohio Tremendous experience. Everyone at the dealership is responsive and straight forward. The condition of the showroom and service is excellent. The sale Tremendous experience. Everyone at the dealership is responsive and straight forward. The condition of the showroom and service is excellent. The sales experience was not stressful. The genius hand off was very good. The service department is excellent, especially Brittaney Quick. I bring 3 cars to BMW Westlake for service which is over 36 miles one way from our home. There are 2 other dealerships closer, but the level of serviceat BMW Westlake is much better here and they are 100% honest. More

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