Kelwin Castillo
Kelwin Castillo at Prestige Volvo

Kelwin Castillo

Service Advisor

Prestige Volvo

285 State Route 10
East Hanover, NJ 07936

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4.8
30 Reviews
4.8

30 Reviews

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30 Reviews of Kelwin Castillo

October 21, 2026

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Employee Rating

I have had nothing but great experiences with this Volvo service center brought my car here and I have been having is serviced here ever since. Tammi was my original advisor and she was amazing and now I ha More

by BMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Mucci, Tami Santoro

Oct 21, 2026

Prestige Volvo responded

Hearing that every visit for your Volvo XC40 has been excellent is truly rewarding. Tami and Kelwin appreciate your praise, and our mechanics remain ready to go above and beyond for your XC40. Check out our why buy message, the Prestige Promise. We go the extra mile. Every day. For Everyone. Lindsey Mastroianni, General Sales Manager (lmastroianni@prestigevolvo.com) Matthew Haiken, President & CEO (mhaiken@prestigevolvo.com)

June 26, 2026

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Employee Rating

This was an outstanding visit. My service advisor Kelwin Castillo was very thorough and efficient. The service technicians did an excellent job taking care of our Volvo just like More

by 7VolvoDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Prestige Volvo responded

Thank you for trusting us to service your XC90 over the past 25 years. Kelwin, Jason, Tami, Emily and our technicians appreciate your recognition of their thorough and efficient work. We look forward to continuing to care for your Volvo. Check out our why buy message, the Prestige Promise We go the extra mile. Every day. For Everyone. Lindsey Mastroianni, General Sales Manager (lmastroianni@prestigevolvo.com) Matthew Haiken, President & CEO (mhaiken@prestigevolvo.com)

June 22, 2026

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Employee Rating

Arrived on-time for 9:30 service appointment but sat past 10 with key still in my hand. This was the first service visit for us on our new Volvo ( our first). Servicing seemed to take a very long time and wh More

by SilverGoat
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Casey at Service Desk/Waiting Room

Jun 26, 2026

Prestige Volvo responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Matthew Haiken, President & CEO (mhaiken@prestigevolvo.com)

May 31, 2026

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Employee Rating

The salesman Curto and the Closing paperwork person were accomodative and quick to find incentives for my purchase.! I would only go back to them! More

by vze2t8pb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rich Curto , Patrick Beauford

May 31, 2026

Prestige Volvo responded

Thank you for sharing your experience with our sales and paperwork team. We’re happy they made finding incentives easy and kept everything moving quickly. Enjoy your new Volvo. Check out our why buy message, the Prestige Promise We go the extra mile. Every day. For Everyone. Lindsey Mastroianni, General Sales Manager (lmastroianni@prestigevolvo.com) Matthew Haiken, President & CEO (mhaiken@prestigevolvo.com)

March 30, 2026

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Employee Rating

Ryan Entwistle has been fantastic in helping me securing, by now our 3rd lease. Responsible, prompt, always available, and great attitude, couldn't recommend more! 10/10 More

by alex.ambrose
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Entwistle

February 14, 2026

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Employee Rating

We just purchased our leased Volvo from Prestige and it only took a quick visit to complete the entire transaction. We’ve been very happy with our Volvo and Prestige. We haven't had a single problem in t More

by johnftighe3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Masone, Ron Landstrom, Ryan Wasik , Patrick Beauford

January 31, 2026

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Employee Rating

Absolute best services I have at any dealer. KC was very knowledgeable and answered all the questions came in with. 10/10 More

by Greg
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Recommend Dealer
Yes

November 21, 2025

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Employee Rating

Best car buying experience I’ve ever had. No pressure, helped solve issues and were honest. Ryan was our sales person and he was top notch, suggest asking for him for a seamless experience on More

by Keith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Hughes, Ryan Entwistle

November 17, 2025

Dealership Rating
Employee Rating

I had a wonderful experience at Prestige Volvo everyone was nice and inviting and I’m happy to be part of the Volvo family More

by Pbtg2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Oscata

September 17, 2025

Dealership Rating
Employee Rating

We have always received prompt and courteous service. Kelvin is very helpful and knowledgeable in dealing with all our Volvos. More

by Furst.amy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jay Rosen

1

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