Emily Mamede

This was an outstanding visit. My service advisor Kelwin Castillo was very thorough and efficient. The service technicians did an excellent job taking care of our Volvo just like My service advisor Kelwin Castillo was very thorough and efficient. The service technicians did an excellent job taking care of our Volvo just like the Prestige team has been doing for our family for 25 years. Kelwin is another trusted service team member just like Emily Mamede, Jason Reed, Bob Knott, Patricia Sommerville, Tami Santoro, and Jay Rosen. Volvo makes great cars; the Prestige team (including our sales professional Rich Curto) is why we have driven Volvo for 25 years. It is a great place to do business. Thank you. More

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​I am not one to write reviews, but I feel obligated based on my experience today with the service department. I purchased my vehicle and my extended warranty directly through this dealership, expecting based on my experience today with the service department. I purchased my vehicle and my extended warranty directly through this dealership, expecting that investment to protect me from unpredictable repair costs. ​Today, I fell directly into what I can only describe as a diagnostic trap. I brought my car in for a dashboard warning. Despite calling ahead to schedule and explicitly state that I had an extended warranty, I was told upon arrival that I would be forced to pay a $240 diagnostic fee out of pocket if the issue wasn't covered, or if I chose not to proceed with their repairs. It is a classic catch-22: as a consumer, I have absolutely no way of knowing whether a mechanical failure is covered by my warranty without a diagnostic scan, yet the dealership uses that scan as a $240 penalty just to get my keys back. This policy completely nullifies the financial protection I paid for. ​To make matters worse, the repair quotes I received feature astronomical markups compared to the exact same OEM parts sold directly on parts.prestigevolvo.com: • ​VCM Backup Battery: Quoted $536.39 to replace, which retails for $86.06. • ​Cabin Air Filter: Quoted $226.57 to replace, which retails for $46.03. • ​Engine Air Filter: Quoted $157.34 to replace, which retails for $47.09. • ​Front Brake Pads & Rotors: Quoted $1,017.98 to replace, which retails for $141.13. ​Because I refused to pay a $450 premium for a basic backup battery, I was penalized $240 just to leave. ​This feels wrong morally, from a principle standpoint. I spent extra money with this dealership, voluntarily, for an extended warranty to then still be charged a fee under the guise of "mechanic labor" makes no sense when performing a scan simply involves plugging in a tool and pressing a button to read codes. More

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