Kellen Poto | Page 3

Everyone was pleasant right from the start. Great interactions. Process of purchasing vehicle was smooth. Great interactions. Process of purchasing vehicle was smooth. More

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Kellen Poto was outstanding! Very courteous, professional, and RESPONSIVE. His knowledge of the vehicle we were interested in was quite good and played a critical part in our f Very courteous, professional, and RESPONSIVE. His knowledge of the vehicle we were interested in was quite good and played a critical part in our final decision on the model we ultimately chose. His patience in answering and re-answering our questions was also greatly appreciated. Finally, his willingness to provide a fair deal ultimately led us to buy from Casey BMW and him in particular. Very few local BMW dealers to work with, but that's OK because Casey BMW is a first class operation all around. Ongoing construction limited space for inventory, but they had work arounds where off-site inventory could be accessed quickly and any vehicle you were interested in could be made available to you. Highly recommend Casey BMW. Emery Draughn (BMW Genius) was also outstanding. His patience was exceeded only by his ability to easily explain the electronic systems we were dealing with. It wasn't an easy job with us, but he was able to pull it off. His help before and after the sale was critical to our being able to enjoy the new vehicle. More

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I worked with Kellen over the course of about 6 weeks as I explored the different BMW options, trying to figure out if I wanted to purchase another sedan or upgrade to an SUV. He kept me updated as new mode I explored the different BMW options, trying to figure out if I wanted to purchase another sedan or upgrade to an SUV. He kept me updated as new models and colorways arrived on the lot. Throughout the entire process he was incredibly patient, knowledgeable and extremely helpful from test drive to the end of the transaction. His customer-focused, no pressure approach was much appreciated. Highly recommend him as your sales rep, you won’t be disappointed! More

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Ordered car from the factory. Arrived within a month. Excellent service so far. I wish I could negotiate more, hopefully next time I'll get a better deal. Arrived within a month. Excellent service so far. I wish I could negotiate more, hopefully next time I'll get a better deal. More

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Kellen is a tremendous Sales rep. He was very precise , and executed effective and efficient services. I recommend him 100%. He was very precise , and executed effective and efficient services. I recommend him 100%. More

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I have been driving only BMWs since 1973 and cared by Casey since 1985 when I moved to Hampton Roads. BMW did me right for me again. ...And Kellen pulled a rabbit out of a hat for me!!! I was convin Casey since 1985 when I moved to Hampton Roads. BMW did me right for me again. ...And Kellen pulled a rabbit out of a hat for me!!! I was convinced to not get another M240i by my daughter and to get an EV. My wife (the boss) and I liked the i4 in the tanzanite blue metallic, but it was not available...not too excited about the other colors but conceded to get one of the grey/silver ones (nowhere near as cool as Glacier Silver Metallic on my m240i) With not alot of enthusiasm, when I went to buy the car, Kellen said something like "I think I've got you something", then pulled into the lot with a Tanzanite Blue i4 M50. I was SOLD! He got me the color i4 I wanted and that it was an M50 was an added touch that took it over the top! I gave him an '11' I was ready to buy the car outright (as I have bought all my previous BMWs) but Casey recommended leasing (which I had never done before). When I looked at the rate of depreciation of EVs and the rapid advances in their technology, I decided it was a good idea. I threw some money down and am paying less than $600/month for a $78,000car. I think BMW has, as always, had my best interests in mind, and I most strongly recommend them for your BMW adventure!!! More

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This is my 3rd purchase from Casey BMW. The dealership is well run and every employee with whom I interacted was friendly, helpful, and very competent. Pricing and service have been consist The dealership is well run and every employee with whom I interacted was friendly, helpful, and very competent. Pricing and service have been consistently competitive. When I decided to buy a new hybrid SUV, Casey was my only choice. More

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Great guy who knows his stuff, had a smooth experience with Kellen, he even got someone to pick me up from my bus stop. Very professional and doesn’t hide anything. with Kellen, he even got someone to pick me up from my bus stop. Very professional and doesn’t hide anything. More

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Kellen was very helpful and knowledgeable during my car buying experience. I truly enjoyed working with him. buying experience. I truly enjoyed working with him. More

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The absolute best to work with , and his manager Trey made the car buying process a breeze made the car buying process a breeze More

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