Keith Osier | Page 15

Pros: Professional, courteous, communicated well and made recommendation for the best interest of the job at hand and was appropriate. Cons:. Had no clue where to park to pick up my vehicle as there are n recommendation for the best interest of the job at hand and was appropriate. Cons:. Had no clue where to park to pick up my vehicle as there are no designated signs in the parking lot for returning customers in this situation. Annoying as I drove around aimlessly trying to determine where best to park my rental. Doesn't make sense to park 5-600 feet away where the rental department is related to my car. Customer service opportunity. More

by milescj70 Verified Customer Verified Customer

Report | Print

As always, Cortese Ford Service Department has performed very well. I would recommend them to anyone. Their quality of work, friendliness and care for their customers needs are the best. very well. I would recommend them to anyone. Their quality of work, friendliness and care for their customers needs are the best. More

by gosman Verified Customer Verified Customer

Report | Print

Not happy this time around......brought my 2013 Ford Escape for broken outside drivers mirror. Regret paying over $700 the same day for repair. Was told would get back to me to see whether had in stock Escape for broken outside drivers mirror. Regret paying over $700 the same day for repair. Was told would get back to me to see whether had in stock or had to order. Never received a callback so we waited 5 days and called the dealership, their response was, oh yea the parts here, bring car in anytime. Husband waited at dealership so they wouldn’t wait till the last minute to finish. Very disappointed, did not expect the bad service. More

by mike.gudselak Verified Customer Verified Customer

Report | Print

Have purchased and serviced my vehicles here for years. A great group of individuals who have always treated me well. Never have had any issues at all. Great customer relationship. It isn't just abou A great group of individuals who have always treated me well. Never have had any issues at all. Great customer relationship. It isn't just about the service. Every time I come in Keith and Patrick (as well as others whos names I don't know) always take the time to ask how I've been doing etc. Very friendly team! More

by andrewsjohn839 Verified Customer Verified Customer

Report | Print

All my cars has been from Cortese!I’m so excited. They were great to me made me feel very welcome and I felt I made a good decision. service manager always keeps us informed and streamlines our service ap were great to me made me feel very welcome and I felt I made a good decision. service manager always keeps us informed and streamlines our service appointmen More

by wochaya Verified Customer Verified Customer

Report | Print

Al the service manager handled everything efficiently. Part was covered under warranty, got a call later that day that work was complete, no fuss no muss. Part was covered under warranty, got a call later that day that work was complete, no fuss no muss. More

by Jtmarsh84 Verified Customer Verified Customer

Report | Print

Cortese Ford as usual was efficient, friendly and helpful. I have been a Cortese Ford customer since 2005 and every experience with them has been positive. helpful. I have been a Cortese Ford customer since 2005 and every experience with them has been positive. More

Report | Print

I would definitely think twice about purchasing a Ford from Cortese!!!!!. I have a 2016 Ford Fusion that has been sitting at Cortese since August 2nd waiting for a new motor that is covered under warrant from Cortese!!!!!. I have a 2016 Ford Fusion that has been sitting at Cortese since August 2nd waiting for a new motor that is covered under warranty. And they aren’t doing anything to help me, I have had to pay out of pocket for a rental car for several months now and the expense is outrageous!!!!! I have spent over $2500 in rental car fees and the part is still not here!!!!!!! 😡😡😡 More

Report | Print

Its a disgrace, after buying a car and within one week the car broke down. I was not given a car.or rental after dropping off the car for fixing, its embrassing and unreasonable. I had to to spend additio the car broke down. I was not given a car.or rental after dropping off the car for fixing, its embrassing and unreasonable. I had to to spend additional money to move around until the car was fixed. More

by MARLONLGMG30 Verified Customer Verified Customer

Report | Print

Cortese Ford service department is the reason I always return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High five to Patrick Zimmerman and Al Rossiter. More

by gosman Verified Customer Verified Customer

Report | Print