Keith Nichols | Page 9

My wife and I recently came to the dealership looking for a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and 63 AMG. We talked about the cars for a few mins and then he sat down at his computer and looked up the inventory. He said that there weren't any GLC 43 AMG left (even though the website listed 4) but I understand that the website can be old information. However they did have a GLC 63 AMG on the lot. He disappeared to talk to his manager and then returned saying that I couldn't test drive the car. He said the car is expensive (listed at 96k) and that they don't offer test drives of those cars. He went on to say that people who are interested in that car know they want it and don't need to test drive it. And that the customers that buy it don't want any miles on the car so they don't allow test drives. This is very disappointing to me as I would never spend that much money on a car without driving it first. I had just come from their sister BMW dealership where I drove an X3M (listed at $85k) and I had also gone to their sister Porsche dealership where I wanted to drive a Macan Turbo and while they didn't have one on the lot the manager let me drive his personal car (worth more than the GLC 63 AMG). I don't know if the Mercedes dealership has this policy in place for everyone or they just chose to not allow me the test drive. But I'm certainly not going to choose this car over the BMW or Porsche without test driving it and now I'm going to look for another MB dealer who actually wants my business. More

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Very good customer service. This wasn't my first vehicle I bought from Silver Spring Mercedes they have always treated me right the sales department and service. vehicle I bought from Silver Spring Mercedes they have always treated me right the sales department and service. More

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I'm very pleased with my entire purchasing experience. Chevist Mitchell was our sales representative for 2 Mercedes purchases. He is very professional, knowledgeable & accomodating. I would highly re Chevist Mitchell was our sales representative for 2 Mercedes purchases. He is very professional, knowledgeable & accomodating. I would highly recommend him for your Mercedes purchase More

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Excellent . 2nd car purchases from this dealer and they go above and beyond for the customer. If you are looking for a car you should check them out. go above and beyond for the customer. If you are looking for a car you should check them out. More

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Best. Dealership. Ever.Been a customer for decades. Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like seeing an old friend than a hassle that car dealerships can so often be. These people are the best! More

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Horrible experience trying to purchase my leased vehicle, misinformation, $45,000 wiring error, no solutions or apologies. My company credit is impacted. Wasted time & money misinformation, $45,000 wiring error, no solutions or apologies. My company credit is impacted. Wasted time & money More

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Well I have to say, it was definitely an experience like no other. The entire team was a delight to be around. I initially started with James McDonald in sales. He really worked with me and assisted through no other. The entire team was a delight to be around. I initially started with James McDonald in sales. He really worked with me and assisted throughout the entire purchasing process. He was so patient and understanding when I asked a million questions. This really made me smile and I felt like I was in the right dealership. The experience only became better from that point forward. When I went In for a service request, Darrell in the service department went above and beyond to make my first service on my new car a real pleasure. The Mercedees experience started from the time I entered the dealership doors until I left with my car shining bright from the fresh car wash as well. I don’t think I’ll purchase no other car brand from this point on. This was awesome 😎. Keep me updated guys ... I’ll be upgrading soon. Thanks for everything. Ms.L.Simpson, More

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Brandon is a wonderful salesmen. when I met with him to inquire about the cars I were interested in , Brandon gave me a thorough explanation about them all. He is very kind and generous. He never rushed me inquire about the cars I were interested in , Brandon gave me a thorough explanation about them all. He is very kind and generous. He never rushed me, Brandon is patient. I left satisfied and Brandon made sure of that. I would definitely recommend Brandon to my family and friends who are interested in purchasing a new vehicle . Thanks Brandon More

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This is our third vehicle we got from the Silver spring Mercedes location and I couldn't be happier!! EXCELLENT service !! All five stars ✨very friendly and professional staff . They go the extra mile an Mercedes location and I couldn't be happier!! EXCELLENT service !! All five stars ✨very friendly and professional staff . They go the extra mile and always deliver an exceptional service. I really appreciate Keith Nichols for his great efforts & Charlie Miller & Dorit for making the process seamless. They both were very patient, attentive and informative.. Highly recommend 👍 More

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Exceptional Service. Always on point. Everyone always warm and friendly. A dealership like no other. I would always recommend family friends and associates to this dealership warm and friendly. A dealership like no other. I would always recommend family friends and associates to this dealership More

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