Keith Nichols | Page 13

Dishonest, rude, deceitful We closed a deal for a C-Class, the estimated monthly payment for provided to us. Following day we cleared our car (that was suppose to be traded) and We closed a deal for a C-Class, the estimated monthly payment for provided to us. Following day we cleared our car (that was suppose to be traded) and went to the dealership for the trade. After an hour of waiting the salesperson came back to us and said "ohh there was a mistake in the price given to you and it went up by $1560 and we don't have to honor the price given to you". Which in car market is considered very unethical. We wanted to be sure if higher management of " Mercedes of silver spring" endores such shady practice and to our surprise the sales manager instead of been apologetic came out and called us "unreasonable" for not agreeing to pay extra $1560. Mercedes Benz is a very reputed brand and such shady dealerships give bad name to them. They should seriously reconsider and reevaluate how they want to run their business or they will lose alot of clients. More

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Excellent Sales Experience! My husband and I had a very pleasant sales experience in Silver Spring. We visited several dealerships looking for the right opportunity and Ty Gould My husband and I had a very pleasant sales experience in Silver Spring. We visited several dealerships looking for the right opportunity and Ty Gould was very kind and attentive to our needs. Our interactions with Keith (Sales Manager), Terry (Business Manager) and Mr. Lovence (Sales Consultant) were also very professional, attentive, pleasant and efficient. Experiences in car dealerships can sometimes be very stressful and unnerving, but we would recommend this dealership to anyone. More

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Terry is the man!!! Terry is the man! He help me purchase my dream car Lamborghini Gallardo. Thanks Terry you are almost to the level of Joel Harvey who has the most swag Terry is the man! He help me purchase my dream car Lamborghini Gallardo. Thanks Terry you are almost to the level of Joel Harvey who has the most swag in the car business. That’s saying a lot. More

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Mohammad The Great My experience today at the Mercedes dealership of Silver Spring was completely and utterly fantastic. Mohammad is a awesome and informative sales repr My experience today at the Mercedes dealership of Silver Spring was completely and utterly fantastic. Mohammad is a awesome and informative sales representative. With A 1 customer Service and the deal he gave us from the start needed know negotiating. The price was right form the start. So if your in the market for a new Mercedes please go see Mohammad and trust me you won’t regret it. 🎧🎤🎹 More

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Great experience with Rod We met with Rod while car shopping. Our experience was beyond 5-star. He took us through test drive and made every part of it very enjoyable. If we de We met with Rod while car shopping. Our experience was beyond 5-star. He took us through test drive and made every part of it very enjoyable. If we decide to purchase a Mercedes, we will definitely work with him. He is a great asset to the dealership and Mercedes. More

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Literally the Best Car-Buying Experience I worked with Ty at Mercedes-Benz of Silver Spring. I had recently been to another dealership but didn't have the best experience. As soon as I walked I worked with Ty at Mercedes-Benz of Silver Spring. I had recently been to another dealership but didn't have the best experience. As soon as I walked in to meet with Ty, I felt welcome and a sense of genuine care. Everyone from Ty and Keith to Dorit (financial)... amazing. I would recommend this dealership to any of my friends looking to join the Benz family. More

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stay away would recommend you stay away; bait and switch, shady tactics used here; worked with numerous employees and all of them were pretty bad; look elsewher would recommend you stay away; bait and switch, shady tactics used here; worked with numerous employees and all of them were pretty bad; look elsewhere when wanting to buy a vehicle More

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Great Experience! Great to work with. Celestin Lovence is the best! We were able to get the price of the car we wanted. The car and color combination we was available o Great to work with. Celestin Lovence is the best! We were able to get the price of the car we wanted. The car and color combination we was available on the lot and the car is beautiful. Awesome car buying experience. More

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Won me over with his experience and understanding I went to this delearship after a very bad experience from another won. I have MB one last chanybefore getting my wife a new car. I was close of getti I went to this delearship after a very bad experience from another won. I have MB one last chanybefore getting my wife a new car. I was close of getting her a BMW instead if this didn't work out. Julius came to me and I told him exactly what I want and how I want it. He knew exactly how to get everything thing done in a smooth and fast matter before my trival, which made me very comfortable. He was extremely polite, experienced, and understanding to my needs. Present all the options to me and advised me to the best option without any pressure. My next car will be from him. More

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The Best Client Adviser Darryl was the BEST car salesman that I have ever came in contact with. There was no pressure or condescending ways as being a woman it can be trying Darryl was the BEST car salesman that I have ever came in contact with. There was no pressure or condescending ways as being a woman it can be trying when purchasing a car. Yes, I would definitely purch from him in the future and recommend anyone else to give him a try. He is the best! More

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