Keith Nichols | Page 12

Awesome Customer Service! Lester and the Mercedes Benz team of Silver Spring were awesome to work with it. They listened to what we wanted and worked with us to get the vehicle Lester and the Mercedes Benz team of Silver Spring were awesome to work with it. They listened to what we wanted and worked with us to get the vehicle and price we wanted. We were very choosy and had many questions Lester did not once attempt to rush us or provide dodgy answers. We were very satisfied with the amount of vehicles they had available for selection and the speedy service that was provided once we decided on car. Thanks for everything! More

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Excellent service! I texted Mike Dowling about servicing vehicle and within days I had an appointment. "A" service completed successfully. Also warranty repair needed I texted Mike Dowling about servicing vehicle and within days I had an appointment. "A" service completed successfully. Also warranty repair needed was also completed. After ordering seat covers, Mike kept me abreast of what was going on. I have been pleased always with service at Mercedes Benz of Silver Spring. also I've been with them for over 25years. More

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Excellent! Service and price was so good the first time for my wife and her certified preowned 2018 CLA 250 I had to come back again for myself! My previous Service and price was so good the first time for my wife and her certified preowned 2018 CLA 250 I had to come back again for myself! My previous 2010 took a turn for the worst on me. Lucky, Keith and team were there for me. They took care of my trade in and got me into the A220 at an phenomenal price. I can’t speak highly enough about their service. They have made a customer for life out of me. More

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My, Opinion... My experience at this dealership was ok, and the price could have been more reasonable; however, the service I received from Joseph was excellence. He My experience at this dealership was ok, and the price could have been more reasonable; however, the service I received from Joseph was excellence. He was knowable in all aspect of the vehicle, and the service department is top natch. All Of the staff courteous. More

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Service With A Smile! :-D Thank you to my entire team at Mercedes-Benz of Silver Spring from William Rutherford (Sales Associate) for being patient, nice and not harassing; Ter Thank you to my entire team at Mercedes-Benz of Silver Spring from William Rutherford (Sales Associate) for being patient, nice and not harassing; Terry Abrams (Finance) for being knowledgeable and getting me in and out in a breeze; Joseph Abrams (Concierge) for throughly explaining all of my new SUV features (10 stars for him); and to Keith Nichols from Management, who dealt with my indecisiveness and made it all happen in the end. I appreciate the entire team for making my experience pleasant by being pleasant, courteous and professional. I will definitely be back and recommend this dealership to friends and family. More

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Wonderful experience once again. Great! Everything went smooth from as soon as I walked in until I left. Everybody that worked there was extremely nice and curiosity. I'll recommend Great! Everything went smooth from as soon as I walked in until I left. Everybody that worked there was extremely nice and curiosity. I'll recommend family and friends next time. More

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Purchase and service My experience with this dealership has been excellent. My agent Marcelo Via has been amazing. Words are not enough to describe how I appreciate him as My experience with this dealership has been excellent. My agent Marcelo Via has been amazing. Words are not enough to describe how I appreciate him as a person and his service as an employee, towards my purchase phase and other services. I am very thankful that I had Marcelo to assist me. I would definitely keep coming back to this dealership for services or to purchase another vehicle in the future! I will recommend the dealership and Marcelo to my friends and family. More

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My experience Overall my experience at this dealership was not bad,the only problem a had was I think I could have get a better apr on the car. But so far I am plea Overall my experience at this dealership was not bad,the only problem a had was I think I could have get a better apr on the car. But so far I am please with my perches,and if I decide to use this dealership again I hope I will get a better deal. More

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Excellent car My wife and I love this MB GLA 250 car. This is our second car after trading the first one. We really enjoyed riding Mercedes Benz cars for our work a My wife and I love this MB GLA 250 car. This is our second car after trading the first one. We really enjoyed riding Mercedes Benz cars for our work and pleasure. Thank you. More

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New C300 orientation with Joseph Robinson Mr. Robinson is the ultimate professional. He was knowledgeable about the cars operation and extremely thorough in explaining and demonstrating the m Mr. Robinson is the ultimate professional. He was knowledgeable about the cars operation and extremely thorough in explaining and demonstrating the many features of the car. I feel a greater since of confidence and security in operating the automobile's outside and inside features and appreciating its beauty and comfort. More

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