Kayla Comarotti

I think the communication up front was good but we were disappointed with the service tech at the end of the appointment. My husband was told the vehicle was done and they were just going to wash it and disappointed with the service tech at the end of the appointment. My husband was told the vehicle was done and they were just going to wash it and it would be a few minutes. While he was waiting, I received a text message stating the vehicle was ready. 45 minutes later, my husband walked to the back counter and the service tech or advisor(whoever was back there) was laid back with his feet up on a chair. He jumped up and said "Oh, I was just about to come get you". After my husband paid, and the truck was brought around, it wasn't even washed. We are confused about what was happening during the 45 minutes if they were "washing it" but it wasn't cleaned at all. My husband didn't care if it was washed or not(although it is a nice service offered). We were annoyed at the wait time for nothing. Other than that, things were good. More

by djmoulin Verified Customer Verified Customer

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James Mangene was great along with everyone at scranton the service dept. was great all in all James made the whole sale easy. the service dept. was great all in all James made the whole sale easy. More

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I wish they were closer , I live in upstate New York , overall a nice dealership to do business with. overall a nice dealership to do business with. More

by dmcgill67 Verified Customer Verified Customer

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This was truly one of the best car-buying experiences I have had in recent years. The dealership demonstrated complete transparency from start to finish, with no hidden surprises and no pressure at any sta have had in recent years. The dealership demonstrated complete transparency from start to finish, with no hidden surprises and no pressure at any stage of the process. A special thank you to Kayla Comarotti, who was professional, knowledgeable, and a pleasure to work with. She took the time to answer every question thoroughly and made sure I felt comfortable with each step of the purchase. Her approach was genuine and customer-focused, which made the entire experience smooth and stress-free. I highly recommend this dealership — and especially Kayla — to anyone looking for an honest and straightforward car purchase. More

by Nishantdhama Verified Customer Verified Customer

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I recently bought a 2020 Ram. Kayla was fine as a salesperson. Pretty much there for the test drive and dealt with the sales manager Rob when she was out. They definitely haven't Kayla was fine as a salesperson. Pretty much there for the test drive and dealt with the sales manager Rob when she was out. They definitely haven't gone above to make me want to repeat business. We had an agreement to buff out scratches #1. The scratches were slightly improved but wax all over the plastic handles, bumper, grill which everyone knows is a nightmare to get out. Offered at my time andexpense to "wash my car again". Failed to mention the lack of a 2nd key prior to the sale and refused to make a copy since I already paid. Agreed to send me a bottle of touch up paint for some small scratches which I never received. The vehicle was 1 month to due date on emissions which they neglected and that is a dealers responsibility. Whoever registered thre truck didn't list my bank as lien holder so the title was sent to me. Also the truck was slightly pulling and an alignment was done which didn't fix the pull that was agree upon being fixed. Again, I could come in and they would rewash my truck and recheck the alignment but nothing outside of an alignment would be considered unless I pay outta pocket. Also no loaner for me so I'd need a ride in or sit there for half a day. Feels to me like since it was a used Ram and not a GMC/ Chevy these guys didn't want to do anything extra. I have photos of the crap detail job and all the emissions paperwork of the general manager would like to reach out. Still waiting on my agreed upon touch up paint which I have in writing as well. Would love a spar key so I dont have to buy that outta pocket too. Just bought my wife's Equinox at VernonChevy and had a great experience. Scranton is out in my book. More

by m.lam917 Verified Customer Verified Customer

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My husband and I had a really good time looking at the variety of automobiles on the lot. Lots of automobiles to choose from. Mr. Baeza came to help us out. Mr Baeza was patient with us and answered all o variety of automobiles on the lot. Lots of automobiles to choose from. Mr. Baeza came to help us out. Mr Baeza was patient with us and answered all of the questions we had. It was a pleasant and friendly atmosphere. Thanks everyone who helped us we truly appreciate you guys. 🤗 More

by mccoy294 Verified Customer Verified Customer

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Jimmy understood what I was looking for and got it for me. I would recommend him to others me. I would recommend him to others More

by lhlombardo Verified Customer Verified Customer

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Great customer service, friendly, easy to work with! Pricess was quick and easier than most. Pricess was quick and easier than most. More

by kasharp625 Verified Customer Verified Customer

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I recently purchased a Silverado with 28,000 Miles . The night I picked up the truck I pulled in and didn't see the truck up front only to find it all detailed with a big red bow on it in the showroom. The night I picked up the truck I pulled in and didn't see the truck up front only to find it all detailed with a big red bow on it in the showroom. I have bought new vehicles in the past and not recieved this kind of treatment.Kayla was awesome to deal with she took time with me to sinc up my phone and explain all the features of the truck she was great 👍 More

by tcooney6501 Verified Customer Verified Customer

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Scranton is a classy dealership. In 2016 I bought a new truck there and this 2024 I bought a used truck there. They went the distance to address my concerns. I recommend Scranton In 2016 I bought a new truck there and this 2024 I bought a used truck there. They went the distance to address my concerns. I recommend Scranton to all considering a vehicle purchase. More

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