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Katie Terry

Overview Reviews (38) Inventory (462)

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Katie Terry

Service advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

38 Reviews

Overview Reviews (38) Inventory (462)

4.9

38 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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38 Reviews of Katie Terry

September 11, 2025

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Katie got me in on short notice and the service was completed as promised. Very happy with the service. completed as promised. Very happy with the service. More

by rbb060s

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! Our team is pleased to hear that we could accommodate your needs on short notice and that you were happy with the service provided, with Katie's help. At Robert Brogden's Olathe Buick GMC, we strive to deliver the best to our customers. Looking forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 10, 2025

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Employee Rating

Nice people great attitude quick work will come again. Gave helpful suggestions good snacks thank you Gave helpful suggestions good snacks thank you More

by GSELVERA

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

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Sep 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're delighted to hear that you had a positive experience at Robert Brogden's Olathe Buick GMC. It's great to know that you appreciated our team's attitude, helpful suggestions, and enjoyed the snacks. We look forward to welcoming you back again soon! Sincerely, The Robert Brogden Buick GMC Team

September 07, 2025

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Katie was able to identify the issue and have our Enclave repaired in the same day. The text and email notifications let us know immediately when our repair was finished and ready to be picked up. repaired in the same day. The text and email notifications let us know immediately when our repair was finished and ready to be picked up. More

by KHWILDCAT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 07, 2025 -

Robert Brogden Buick GMC responded

Thank you for the feedback! We're happy to hear about your positive experience with us at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to get your Buick Enclave repaired in the same day and that our communication kept you informed throughout the process. We look forward to assisting you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

August 23, 2025

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Employee Rating

Jimmy Statler was absolutely wonderful in every aspect of helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the t helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the timeframe that was set up for my expectation. Kudos all the way around! More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler

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Aug 23, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Jimmy! We’re thrilled to hear that Jimmy was able to make your service experience at Robert Brogden's Olathe Buick GMC such a positive one. His knowledge and great communication truly shine, and we’re lucky to have him on our team. We sincerely appreciate your kind words and look forward to welcoming you back next time! Sincerely, The Robert Brogden Buick GMC Team

August 10, 2025

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Employee Rating

I believe Lacey is a top tier service advisor and I NEVER have a bad experience with her. have a bad experience with her. More

by cedricmayberry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Aug 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Cedric! We're glad to hear that you consistently have great experiences with Lacey. She truly is a valuable part of our team at Robert Brogden's Olathe Buick GMC. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 05, 2025

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The Robert Brogden Buick GMC service department, service department manager and parts department was extremely helpful and friendly! department manager and parts department was extremely helpful and friendly! More

by Adam

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn

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Aug 05, 2025 -

Robert Brogden Buick GMC responded

Thank you for your review, Adam! We're happy to hear you had a positive experience with our service department and team at Robert Brogden's Olathe Buick GMC. Your feedback about our staff's helpfulness and friendliness are greatly appreciated. We look forward to serving you again on your next visit. Sincerely, The Robert Brogden Buick GMC Team

August 01, 2025

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Employee Rating

Great Customer Service last minute oil change they make it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they made it happen.Will be back More

by johndaguanno

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel

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Aug 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, John! We're glad to hear that we could accommodate your last-minute oil change and provide you with great customer service at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

July 31, 2025

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Employee Rating

Cedric provided excellence service. I truly appreciate his professionalism. He is one of a kind. I truly appreciate his professionalism. He is one of a kind. More

by cedricmayberry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Jul 31, 2025 -

Robert Brogden Buick GMC responded

Thank you! We're glad you had an excellent experience with Cedric at Robert Brogden's Olathe Buick GMC. We appreciate your feedback about his professionalism. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

July 24, 2025

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Employee Rating

Extremely respectful, straightforward and honest people here. Came for just a quick oil change and was in and out. here. Came for just a quick oil change and was in and out. More

by HUNTER04

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Jul 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're happy to know you had a great experience with our team at Robert Brogden's Olathe Buick GMC during your quick oil change. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

July 18, 2025

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Employee Rating

Excellent service department! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! More

by REALFASTREFLEX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

Report | Print

Jul 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! It's great to hear you had such a positive experience with our service department at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to assisting you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

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