Katie Lyons
Katie Lyons at Rallye Motors

Katie Lyons

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

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4.8
397 Reviews

Dealership Experience

15 yrs, 6 mos

Industry Experience

15 yrs, 6 mos

4.8

397 Reviews

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397 Reviews of Katie Lyons

September 14, 2025

Dealership Rating
Employee Rating

Associates go above and beyond. Called Katie with a problem and I was able to drop the car and get a loaner the next day. Associates creating clients are also very pleasant. More

by SBARDSLEY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2025

Rallye Motors responded

Thank you for sharing your experience! We’re so glad Katie and the team went above and beyond to assist you and make the process smooth. We appreciate your kind words about our staff and your trust in us! 🚗✨

September 11, 2025

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Katie was great to work with. She was efficient in accessing my maintenance needs and timely with her texts to keep me informed of updates on my repairs progress. The pric More

by HD NY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Konstantin Kennedy

Sep 11, 2025

Rallye Motors responded

Thank you so much for your kind words! We're thrilled to hear that Katie provided you with efficient, timely, and transparent service. We take great pride in delivering the level of care and professionalism you expect from a 5-star MB dealer, and it's wonderful to know Katie helped uphold that standard. We'll be sure to share your feedback with her and we look forward to assisting you again in the future!

September 07, 2025

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My experience is always pleasant and without stress, I am sure the facility has a lot to do with it, but the people especially Katie is what makes it all work. More

by PPANTELIDES
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2025

Rallye Motors responded

Thank you so much for your kind words! We’re thrilled to hear that your experiences are always pleasant and stress-free. Katie and the entire team work hard to make that happen, and your recognition means a lot to us!

September 05, 2025

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Always a pleasure having my car serviced at this dealership. My car is in perfect condition and they always keep it clean for me. Staff are all professional as well. More

by slachhman
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Recommend Dealer
Yes
Sep 06, 2025

Rallye Motors responded

Thank you for your kind words! We’re so glad to hear that you consistently enjoy your service visits and that our team keeps your car in great shape. We appreciate your trust and look forward to continuing to take care of your vehicle!

September 05, 2025

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The service they provided was very prompt seamless operation I was very satisfied with the service under a short time. More

by NORISUBHADRA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 06, 2025

Rallye Motors responded

Thank you for sharing your feedback! We’re so pleased to know that you had a smooth and prompt service experience. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!

September 03, 2025

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Met Katie yesterday for first time. She was great and listened to whatever I had to say! Very helpful and explained everything to me! More

by Trogers757
Service Price Transparency
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Recommend Dealer
Yes
Sep 04, 2025

Rallye Motors responded

Thank you for the kind words! We're so glad to hear that Katie made a great first impression and took the time to listen and explain everything clearly. We’re lucky to have her on the team, and we look forward to helping you again soon!

August 20, 2025

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Katie has been my service advisor for my 2 Mercedes vehicles for years. She's knowledgeable, pleasant and communicative. Perfect all around! More

by FrodoSam
Service Price Transparency
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Recommend Dealer
Yes
Aug 20, 2025

Rallye Motors responded

Thank you for sharing your experience! We're thrilled to hear that Katie continues to provide knowledgeable, pleasant, and communicative service. We appreciate your loyalty and look forward to serving you and your Mercedes vehicles for years to come!

July 31, 2025

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I would highly recommend Katie. Her customer service is second to none. She’s engaging and a great asset to Rallye Motors. More

by SBARDSLEY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Rallye Motors responded

Thank you for the kind words! We're so glad to hear that Katie provided such outstanding service. She truly is a valued member of the Rallye Motors team, and we appreciate your recommendation!

July 27, 2025

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Employee Rating

Everything was very smooth. Including bringing in the car, a loaner car being provided and the quick return More

by AXBT72
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elliot Cohen

Jul 27, 2025

Rallye Motors responded

Thank you for the great feedback! We're glad to hear everything went smoothly and that the loaner process and return were quick and easy. We appreciate you choosing us!

July 17, 2025

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Employee Rating

Excellent and fast knew exactly what I needed and had them in a very swift time More

by JONSLICK123456
Recommend Dealer
Yes
Jul 18, 2025

Rallye Motors responded

Thank you for your great feedback! We’re so glad to hear that everything went smoothly and that we were able to quickly get you exactly what you needed. Your satisfaction is our top priority, and we’re always here to help whenever you need us. Looking forward to serving you again in the future!

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