Katie Fuller | Page 17

Some of the service reps in this dealership do not value me as a customer. They do not value my time either. They are very dismissive of me whenever I bring my care with an issue. First time I brought my ca me as a customer. They do not value my time either. They are very dismissive of me whenever I bring my care with an issue. First time I brought my car in due to tire issues the service guy told me the tires were okay. Until I insisted that they were not. Eventually he took a look and found nails in two tires. This was after wasting two hours of my time. I took my car across the street to Costco where the tires were fist within thirty minutes for $20. Just recently, I scheduled an appointment and brought my car in due to a recall on the back up camera. After two hours of waiting, I was told they had to order the parts. The next day, a service technician called and informed me that the parts had arrived. I again scheduled an appointment for 9:10am on Saturday. I arrived on time and the technician told me it would take a couple of hours for my car to be fixed. Four hours later, called to pick up my car and I was told they could not get to it. I arrived at 2:38pm and they literally parked it outside and told me to schedule another appointment. The saddest part was their nonchalant response to the situation. More

by MERCYK1 Verified Customer Verified Customer

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my service advisor was very nice. very thorough in explaining everything. I felt very comfortable with her. I never felt any pressure to do anything not necessary. also the diagnos very thorough in explaining everything. I felt very comfortable with her. I never felt any pressure to do anything not necessary. also the diagnosis and repair was done quickly.i would be comfortable recommending your service to anyone.thank you More

by jgm2226 Verified Customer Verified Customer

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Fast and efficient service with courteous staff that was very helpful and answered all questions very helpful and answered all questions More

by SH1717 Verified Customer Verified Customer

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The best Toyota service dept Katy was great along with Todd, Zack And rest of the staff I get all my service work done on all of my vehicles. Here they always go out of their way to help me. Thanks again. Todd, Zack And rest of the staff I get all my service work done on all of my vehicles. Here they always go out of their way to help me. Thanks again. More

by CANADAGREG Verified Customer Verified Customer

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Great service and great advisors. Katie was fabulous. I found my new service center and dealer. Katie was fabulous. I found my new service center and dealer. More

by MSA1798 Verified Customer Verified Customer

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As always, I enjoy the quick and efficient service you get each time. Workers are consistent and caring. get each time. Workers are consistent and caring. More

by SHEILAEWESTCOAST Verified Customer Verified Customer

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Went for brake replacement and was faulty installed and had to return to have them fix the loud screeching should form a missing plate. had to return to have them fix the loud screeching should form a missing plate. More

by LYNDSAY680 Verified Customer Verified Customer

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Have purchased 2 cars from this dealership. Everyone has been helpful, friendly and knowledgeable. Peaceful Blessings Everyone has been helpful, friendly and knowledgeable. Peaceful Blessings More

by 240nse Verified Customer Verified Customer

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Katie was not a good advisor, she was only willing to help if I was spending money out of my pocket despite all the warranties I have that cover my services. My car is a 2023 so nothing major is wrong a help if I was spending money out of my pocket despite all the warranties I have that cover my services. My car is a 2023 so nothing major is wrong a tire to be replaced however she was visibly irritated when I would not buy 3 tires from her for $1000 and instead suggested she use my road hazard warranty to cover the nail in the tire. She pretended to call Fidelity but then said oh they said they would not cover it and they rather me buy 3 tires. I called Fidelity myself upon leaving whom states cobb county toyota never called them in regards to my vehicle. Katie is the reason I will never return. And i got my tires all 4 of them for less than $500 elsewhere. Katie will be the reason I switch to Honda when I trade in this vehicle. The disdain and treatment of a customer because I won't spend cash, why when I pay for warranties. Get people whom actually care about humans and not notes that are literally worthless. More

by ndodd1988 Verified Customer Verified Customer

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Long wait and the tech adjusted my seat. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. More

by JBENEDICT618 Verified Customer Verified Customer

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