Kathy Critzer

Pleasant and low pressure environment. We were treated professionally and had all our questions answered thoroughly. We typically dont like the process of negotiating to buy a new car, bu We were treated professionally and had all our questions answered thoroughly. We typically dont like the process of negotiating to buy a new car, but found the experience to be simple and straightforward. More

by newcombjb Verified Customer Verified Customer

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I had a great experience purchasing my car from this dealership. From the beginning, the staff was friendly and professional. dealership. From the beginning, the staff was friendly and professional. More

by jrpza777 Verified Customer Verified Customer

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Felix and Gregory Hyundai was incredible to work with. Not only was he knowledgeable, but listened to what I was looking for in a vehicle. I could not be more happy with the vehicle I left with and the se Not only was he knowledgeable, but listened to what I was looking for in a vehicle. I could not be more happy with the vehicle I left with and the service I received. More

by jnoosbond Verified Customer Verified Customer

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Thank you Gregory Hyundai, Highland Park for amazing service. Appreciate your service, support of your team. service. Appreciate your service, support of your team. More

by lucica.ban Verified Customer Verified Customer

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Hospitable and genuine. When they promise to do something, they really live up to their word. I also love the follow up. It indicates confidence in what they are selling. Am When they promise to do something, they really live up to their word. I also love the follow up. It indicates confidence in what they are selling. Am coming back for an upgrade More

by jntracy26 Verified Customer Verified Customer

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Excellent service - your rides to my home and the care you provided for my vehicle. you provided for my vehicle. More

by elainebadler Verified Customer Verified Customer

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Dear General Manager, I am writing to express my deep disappointment regarding my recent purchase of a 2026 Hyundai Kona from your dealership. When I purchased the vehicle, I was informed that there w disappointment regarding my recent purchase of a 2026 Hyundai Kona from your dealership. When I purchased the vehicle, I was informed that there was an open recall requiring a replacement part. I was told the repair would take approximately 10 days to two weeks before I could take delivery of the vehicle. Based on that information, I agreed to move forward with the purchase. Since then, I have received very little communication. I had to repeatedly contact the dealership myself just to ask for updates, and each time I received different or vague answers. Today, I visited the dealership in person seeking a clear timeline. Instead of receiving one, I was told that it could take another two or even three months before the vehicle would be available. Had I been told this before signing the paperwork, I would not have purchased this vehicle. Meanwhile, I have already started making loan payments and paying for insurance on a vehicle that I have never been able to drive. What was even more upsetting was the way I was treated during today’s visit. During a phone conversation with another manager, I was accused of “lying” when I was simply explaining what I had been told during the sales process. I also overheard the manager instructing another employee to “kick them out” if I did not calm down. Being spoken to this way, especially as a customer who is simply asking for honest information, was shocking and completely unacceptable. I understand that recall repairs can sometimes cause delays, and I do not blame the dealership for circumstances beyond its control. However, I do expect honesty, transparency, consistent communication, and respectful treatment. Unfortunately, none of those expectations have been met. I respectfully request that you review my experience, investigate how this situation was handled, and contact me as soon as possible with: * A clear and honest update regarding the status of my vehicle. * An explanation of why I was given conflicting information throughout the process. * A resolution that is fair, considering that I am paying for a vehicle I have not received. * A response regarding the unprofessional treatment I experienced during my visit. I hope your dealership values its customers and will take this complaint seriously. I look forward to hearing from you soon and hope we can resolve this matter professionally. More

by shah_eli_shah Verified Customer Verified Customer

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They're the best - handled the service and recall promptly, letting us know it would take a few hours. promptly, letting us know it would take a few hours. More

by m.levin Verified Customer Verified Customer

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Did not show us enough technology in the car! Didn’t even mention place for a purse. Didn’t even mention place for a purse. More

by jwhalen1 Verified Customer Verified Customer

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Mindy was amazing and the service was great. It was a pleasant experience and I’m glad I brought my car in It was a pleasant experience and I’m glad I brought my car in More

by skroeze Verified Customer Verified Customer

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