Joseph Gesualdo

Service at Gregory Hyundai is getting worse every time I visit. Had to make two appointments on line because couldn't combine recall & routine service requirements into one appointment. Was told service w visit. Had to make two appointments on line because couldn't combine recall & routine service requirements into one appointment. Was told service would be done in 2.5 hours. Ended up lasting 4.5 hours. Informed the service department I was going to go for run on bike trail next to garage while waiting & they could text or called if needed. Received text while running which included link to recommend service requirements. Called service deptment to verify requirements. Found out the link I recieved via text was incomplete. Told person to go ahead with service but I did not want tires rotated. Finished run & returned to Gregory Hyundai. Talked to service to get clarification on the service requirements. Found out the text link was extremely incomplete. Was getting huge 'bait & gouge" vibes on this whole process. Asked for an estimate to total cost. Was given a amount . . was more than I was expecting . . but that was OK. Asked if the estimate included taxes. "No". Kinda expected that because at this point I felt I was getting 'played' by service department. Asked if the estimate include a tire rotation. Was told "Yes". Reminded them I specifically asked NOT to have tires rotated. Waited another 2 hours before service was completed. Was informed at check out there was a 2% service charge for credit cards ($25 in this case). Wish I would known that up front. Guess that is par for the course at Gregory . . 'keep the customers uniformed'. Was escorted to my car. Noticed a panel of some sort laying on the floor board. Had to have service department person installed the panel. This was my third visit to Gregory Service Department . . each visit gets worse. Based on this visit, TRUST is a problem ('bait & gouge'), CARING FOR THE CUSTOMER is a problem (I asked specifically not to rotate the tires) , and QUALITY OF SERVE is a problem (didn't properly finish the job by not reinstalling a panel cover . . very shoddy). Was a bad experience. Definately had a 'taken advantage of' feeling during this visit. I feel this is a management/leadership problem. That said, for all the runners out there, the bike trail adjacent to Gregory Hyundai is awesome! More

by majwhite Verified Customer Verified Customer

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Excellent service, they really care about the customer. would highly recommend. A service team you can trust. would highly recommend. A service team you can trust. More

by IKYLEMARTIN Verified Customer Verified Customer

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The service rep and the receptionist were very nice and cordial. It was a pleasure to be there last week. cordial. It was a pleasure to be there last week. More

by JLERNER Verified Customer Verified Customer

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Chris and everyone else at Gregory Hyundai was knowledgeable, attentive, and extremely helpful. I would recommend this dealership to anyone in the market for a new or used car.. knowledgeable, attentive, and extremely helpful. I would recommend this dealership to anyone in the market for a new or used car.. More

by kgesualdo Verified Customer Verified Customer

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I like my car and everyone is very polite. but service was very slow and team didn't communicate very well. but service was very slow and team didn't communicate very well. More

by ko1 Verified Customer Verified Customer

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