Phillip King

Service was the initial 5k service. The time allotted for an oil change was min 2 hours, so I had to take the shuttle they offered. When picking up the car (after 4 hours) the shuttle w The time allotted for an oil change was min 2 hours, so I had to take the shuttle they offered. When picking up the car (after 4 hours) the shuttle was 30min late from the original time I had reserved it for and the car was returned unwashed, even if wash was supposed to be done. More

by MikeT Verified Customer Verified Customer

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They did everything right. Warm cookies and all. Our facilitator was very knowledgeable and nice. Warm cookies and all. Our facilitator was very knowledgeable and nice. More

by jpbobolink Verified Customer Verified Customer

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I am avery long time LOYAL costomer of this Dealership. For many yerars all of our cars was purchest at this Dealership.Going back when Michael was the office Manager. Things have changed a few weeks ago, For many yerars all of our cars was purchest at this Dealership.Going back when Michael was the office Manager. Things have changed a few weeks ago, unfortunetly. In my car engine had to be replaced (oil consumtion issue). And after a few month the engine started to shaking very badly. I puld over on H-way 41. Let it rest stared and it was working fine. It was a big consern for me. So i stop at the Dealership Service Department, and in general i was always working with Kandice. Left the car, which was picked up at the end of the day. She said that probobly when they were working on the engine replacement they din"t fill up the transmission oil. It was taken caere of it now? Some time passed by,and the problem started again. So i vent back to the sevice Depatment to Kandice. (Simple reason Loyalty). They have told me that she is on lunch, and should be back shortly. So i said that i can wait. Alredy around three hours pased by. I went to the departmen, from waiting room. And i was told that she is gone for the day. Next day i was told to bring the car in. So they can started in the mornning, and see if it will be shaking during the start. it did not shake. So Make this story short, As soon she see me, run out, and sudenly returtned and started to accusing me, in some kind off none sense! and telling me that she is removing herself from serving me from that point on! So sadenly Mr. P. King came in and kind of put a end to It. remove the diagnostic charges which they were tryin to charge me! He also have told me that there be some kind of disciplinary action taken against her. I have no idea what? She is still there. Sorry for this detailed explonation, but the facts are facts. Respectfully Leonard Sabo. More

by lensabo73 Verified Customer Verified Customer

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Excellent service - your rides to my home and the care you provided for my vehicle. you provided for my vehicle. More

by elainebadler Verified Customer Verified Customer

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The hours of operation show 7am to 5pm but there was no one there to check me in. Someone had me fill out a night drop off form. I went home because I forgot I had a coupon and returned around 7.30am and t one there to check me in. Someone had me fill out a night drop off form. I went home because I forgot I had a coupon and returned around 7.30am and there still wasn't anyone there. More

by VINCE.PIAGENTINI Verified Customer Verified Customer

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very good staff and service, everything was done quickly, they were very nice people, I liked it they were very nice people, I liked it More

by bogdan242 Verified Customer Verified Customer

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Matt Slaughter made our service appointment exceptional with a full service load of customers plus individual attention & care. He went above and beyond. with a full service load of customers plus individual attention & care. He went above and beyond. More

by wilsonprnt Verified Customer Verified Customer

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All service staff has been extremely pleasant and helpful! All issues have been resolved quickly and correctly helpful! All issues have been resolved quickly and correctly More

by ibecyndy Verified Customer Verified Customer

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Not friendly service advisor, charged 200$ just change air filters, too much waiting time to get the vehicle air filters, too much waiting time to get the vehicle More

by nag.authtest27 Verified Customer Verified Customer

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They treat you like you are family purchase a Acura 2010 and was nice. Had no issue with driven the car and was nice. Had no issue with driven the car More

by jblt27 Verified Customer Verified Customer

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