Kathy Baker | Page 4

I have received poor service from this dealership including leaving my battery cables loose (twice!) and not changing the oil on my Highlander at 15,000 miles when it was brought in for servicing. including leaving my battery cables loose (twice!) and not changing the oil on my Highlander at 15,000 miles when it was brought in for servicing. More

by KMULLEN0 Verified Customer Verified Customer

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Called the number for the shuttle pick up and no was transferred to another that did not answer. Then no answer. Some story about new system. Had to schedule my own Uber ride. Mentioned it to counter transferred to another that did not answer. Then no answer. Some story about new system. Had to schedule my own Uber ride. Mentioned it to counter when arrived and they did not seem concerned. More

by tylerbowen4 Verified Customer Verified Customer

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Two years into the purchase of my vehicle, I finally was told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I wa told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I was using a coupon that said it included a car wash so I asked about the car wash. The guy pointed at my paper and said you have 4 tokens to use there. If you dont ask, toyota staff are not going to tell you. They're going to adsume you know everything. The services are incredibly over priced. And I was able to correct all but the alignment myself with $40 and an hour of my time. Another woman next to me was complaining about the car wash being closed amd theyvgabe her a cpupon to use at another place. No one offered me that, it was more of like, yeah sorry it's closed but not our problem. Again, if you dont ask, they could care less if you left satisfied, they're just happy to take your money. Customer service/satisfaction is not the number 1 priority. I will go back when I have a coupon otherwise I'll just use my local mechanic now that I've exhausted my extended maintenance care package. More

by Mt Verified Customer Verified Customer

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Everybody was very nice, lobby was clean and service went smoothly. No issues, would recommend. smoothly. No issues, would recommend. More

by tamerak10 Verified Customer Verified Customer

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Care for our solutions beyond hours of closure. Please also acknowledge your gal at rental desk. She was amazing! Please also acknowledge your gal at rental desk. She was amazing! More

by KD1819 Verified Customer Verified Customer

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From checking in to checking out and everything in between, McCord’s is always very professional, efficient and friendly between, McCord’s is always very professional, efficient and friendly More

by ryan.torrez Verified Customer Verified Customer

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Treated us like family. It was very pleasant and easy process I would recommend this dealership to all my friends and family It was very pleasant and easy process I would recommend this dealership to all my friends and family More

by kjshouse7 Verified Customer Verified Customer

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Kathy Baker was amazing! She found that our extended warranty plan was only in my husband’s name, even though we both own the car and I am the primary driver. She told me how She found that our extended warranty plan was only in my husband’s name, even though we both own the car and I am the primary driver. She told me how to add my name to the policy, thus saving me $1200 for new struts. She is awesome! More

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Purchsed 4 vehicles from McCords so far. Always use them for service. Everyone so far has been very professional and nice. Always use them for service. Everyone so far has been very professional and nice. More

by Anythingquilts Verified Customer Verified Customer

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I love McCords! Thank you to Lori Bonner for helping with my warranty concerns. Sincerely Randall Nelms Thank you to Lori Bonner for helping with my warranty concerns. Sincerely Randall Nelms More

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