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Kassidy Donado

Overview Reviews (22) Inventory (225)

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Kassidy Donado

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Kassidy Donado

Service Advisor

Dick’s CJDR of Wilsonville

25600 SW Parkway Center Dr
Wilsonville, OR 97070

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4.2

22 Reviews

Overview Reviews (22) Inventory (225)

4.2

22 Reviews

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22 Reviews of Kassidy Donado

March 27, 2025

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Employee Rating

Very pleased with my service work. Kassidy and Krysta were great and kept me in the loop. Kassidy and Krysta were great and kept me in the loop. More

by dross4045

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Krysta Lemley

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Mar 28, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you were pleased with your service at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know that Kassidy and Krysta provided excellent communication throughout your experience. We look forward to seeing you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 25, 2025

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Employee Rating

Good dealership good service good customer service good location no problems very helpful group of people location no problems very helpful group of people More

by nomadcommunications71

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Austin

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Mar 25, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We appreciate your positive feedback about Dick's Chrysler Jeep Dodge of Wilsonville and are thrilled to hear that you had a great experience with our team. We’re always here to provide helpful service. We look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 22, 2025

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The service department was timely and did the work necessary a good job and experience thank you necessary a good job and experience thank you More

by johnrealty

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brianna Heddings, Kelsea Crownover

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March 17, 2025

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Underwhelming experience. Prior dealerships provided photos along the way and never provided when asked. Had to go out of my way for updates on promised return dates. Was pass Prior dealerships provided photos along the way and never provided when asked. Had to go out of my way for updates on promised return dates. Was passed to multiple service reps. More

by Christian W

Verified Customer

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Mar 19, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you, Christian, for sharing your experience with us. I appreciate your feedback and understand your concerns regarding communication and updates during your service visit at Dick's Chrysler Jeep Dodge of Wilsonville. We strive to provide a seamless experience, and we will reach out to you soon to work towards a resolution. Thank you for your patience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2025

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Your service levels have gone down since the ownership change, and the prices have increased significantly. I am probably going to look for a different shop. change, and the prices have increased significantly. I am probably going to look for a different shop. More

by p.jones

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Mar 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback with us. I understand your concerns regarding the changes in our service levels and pricing at Dick's Chrysler Jeep Dodge of Wilsonville. We are committed to maintaining high standards and providing great value to all our customers. We will reach out to you soon to discuss this matter further and work towards a resolution. Your input is important to us. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2025

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Frustrating. Due to issues caused by the dealership my vehicle took 5 days longer than expected which forced me to rent a car that I paid for out of pocket and wo Due to issues caused by the dealership my vehicle took 5 days longer than expected which forced me to rent a car that I paid for out of pocket and would not be reimbursed. It would have taken longer if I hadn't called them every day. My vehicle was repaired well, so I am very pleased that the actual repair was done right. More

by Tim Durkee

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Mar 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Tim. We understand that the extended wait time for your vehicle was frustrating and that it caused you additional expenses. We're glad to hear that the repairs were completed to your satisfaction. We will reach out soon to discuss your concerns further and work towards a resolution. Your feedback is important to us at Dick's Chrysler Jeep Dodge of Wilsonville. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

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Great service, exceptional follow up and communication while vehicle is being serviced and when completed while vehicle is being serviced and when completed More

by Scrufty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We're thrilled to hear that you experienced great service and appreciated our follow-up and communication during your vehicle's service at Dick's Chrysler Jeep Dodge of Wilsonville. We look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

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Helpful and friendly staff. Always going above and beyond to make their customers are taken care of! Always going above and beyond to make their customers are taken care of! More

by droppsry14

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We greatly appreciate your kind words about our helpful and friendly staff at Dick's Chrysler Jeep Dodge of Wilsonville. It's our goal to go above and beyond for our customers, and we're thrilled to hear that you felt well taken care of. We look forward to welcoming you back next time! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 06, 2025

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Employee Rating

What I thought was a burn out headlight it was actually a wiring problem what you guys fixed in a jiffy wiring problem what you guys fixed in a jiffy More

by kevinpattlewis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Ruff, Joshua DeLaunay, Tarek Eldeeb, Eric Austin, Kylie Lima, Brandon Bodine , Tyler George, Michael Kinney, Drew Pierce

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Jan 08, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! I'm glad to hear that we could resolve the wiring issue quickly for you. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive to provide efficient service to meet our customers' needs. If you have any further questions or concerns, please don't hesitate to reach out. I appreciate your business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 24, 2024

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Employee Rating

Kassidy was great! She was super personable and got my Challenger in and out smoothly, now with a perfect working radio of course! She was also super communicative thro She was super personable and got my Challenger in and out smoothly, now with a perfect working radio of course! She was also super communicative throught the process. More

by my03srt4neon

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Drew Pierce

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Dec 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your fantastic review! I'm thrilled to hear that Kassidy provided you with such personable and smooth service while getting your Challenger's radio working perfectly. Great communication is key, and we're glad to know she excelled in that area. We appreciate your feedback and hope to serve you again at Dick's Chrysler Jeep Dodge of Wilsonville!

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