Kasey Collins | Page 12

Tulsa Hyundai is by far the worst car dealership I have ever experienced the worst customer service and I am highly disappointed with my purchase. The whole team tried to take advantage of me, my money and ever experienced the worst customer service and I am highly disappointed with my purchase. The whole team tried to take advantage of me, my money and my kindness and they need to be shut down. Constantly making mistakes, they can’t take accountability for their mistakes. They’re scammers and everybody needs to report them ASAP! Megan in service the manager absolutely refused to give me her manager’s information. She would not allow me to talk to anybody above her just so she can continue to scam me and take my money. Brant in finance that loves to wear pink well he is very aggressive and banging his hand on his desk while telling me exactly how he felt because I called him out on his scamming behavior. Tulsa Hyundai is a scam. They love to take advantage of people. Do not buy a car from Tulsa Hyundai. More

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Our sales man, Junior, was exceptional. The manager was well versed in all financing options. The loan officer was quick and thorough. Aside from my newly acquired debt, the experience was The manager was well versed in all financing options. The loan officer was quick and thorough. Aside from my newly acquired debt, the experience was fantastic. More

by sloane Verified Customer Verified Customer

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My Santa Fe was worked on 3 different times in 3 weeks and the issue was never fully resolved even after spending $2200. I don’t feel like I was heard when suggesting things and I don’t feel the check eng and the issue was never fully resolved even after spending $2200. I don’t feel like I was heard when suggesting things and I don’t feel the check engine light was fully evaluated properly. My battery also died a week after leaving there. Is that not something that would have been checked during the 3 trips there? Would never recommend this dealership or really even a Hyundai after my experience. More

by KPRUITT2 Verified Customer Verified Customer

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Kasey is terrific, but both times I have been in there recently my bill was not what was expected. The first time online I signed an agreement for around $288 and when I went to pay for it, it was around$ recently my bill was not what was expected. The first time online I signed an agreement for around $288 and when I went to pay for it, it was around$350. And I did not ask for any additional service. The second time (The dent removal) was supposed to be in the $80 bracket and it was 130. The people are extremely nice, all of them. But the billing is another issue. More

by CAMILLE9 Verified Customer Verified Customer

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My car was not picked up when I was scheduled for an oil change. I had to call the service department again to send someone out. Which was about 2 hours later. I was told when I bought the car that there w change. I had to call the service department again to send someone out. Which was about 2 hours later. I was told when I bought the car that there wouldn't be a problem with a loner, but when I scheduled the appt they said we're not sure if we have one for that day. They said we will call you the day before to let you know. I never received a call. The service dept asked if I wanted my car washed and vacuumed. I said yes, but when they brought my car back they didn't do either. I feel like I was told how great the service was when I purchased the car, but when I used the service it failed. They did change the oil but the rest of the service was frustrating. More

by Jmomma62 Verified Customer Verified Customer

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The manager hung up the phone when I asked why I had to pay for the replaced battery due to extended maintenance. pay for the replaced battery due to extended maintenance. More

by shcahe Verified Customer Verified Customer

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Great experience like always. Kasey doesn’t disappoint and ensures I stay informed every step of the way. Kasey doesn’t disappoint and ensures I stay informed every step of the way. More

by travisblakecaves Verified Customer Verified Customer

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Excellent customer service, they took care of my car and me. They explained everything in detail. They delivered my car clean and vacuumed, and they gave me a frame for my license plate. me. They explained everything in detail. They delivered my car clean and vacuumed, and they gave me a frame for my license plate. More

by JESUSBRMDZ1 Verified Customer Verified Customer

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The dealership did a nice job in resolving a warranty and damage issue. The repairs were done in a timely fashion. damage issue. The repairs were done in a timely fashion. More

by Peisler Verified Customer Verified Customer

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My car sat for over 45 days at the service center and the issue is not fixed. This is the third time I am coming in for the same complaint. It is not getting fixed. Root cause of the issue is not diagnosed. issue is not fixed. This is the third time I am coming in for the same complaint. It is not getting fixed. Root cause of the issue is not diagnosed. Check engine light lit up as soon as I got the car. What service was performed I wonder. More

by prt86_04 Verified Customer Verified Customer

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