Karen Peterson
Karen Peterson at Herb Chambers BMW of Sudbury
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Karen Peterson

Assistant Service Manager

Herb Chambers BMW of Sudbury

128 Boston Post Rd
Sudbury, MA 01776

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4.7
8 Reviews
4.7

8 Reviews

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8 Reviews of Karen Peterson

November 10, 2024

Dealership Rating
Employee Rating

Typically I like the service from here, but from my recent visit I was disappointed. The service staff doesn’t seem warm and friendly, the advisor wasn’t entirely informed on services, and the shop rem More

by adam.taufiq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Herb Chambers BMW of Sudbury responded

Thank you for bringing your negative experience to my attention. I will share this with my team so we can strive to improve our service, but in the meantime, would you please consider reaching out to me directly? Thank you, Sean King - General Manager - sking@herbchambers.com

November 08, 2024

Dealership Rating
Employee Rating

Karen in service is a gem. She had Terry doing the work on my car and he was able to figure out a random issue my car was having without a problem. It’s nice having service dep More

by Sdbry
Service Price Transparency
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Terry

Nov 11, 2024

Herb Chambers BMW of Sudbury responded

We appreciate you sharing your experience! We're thrilled to hear that Karen and Terry provided such trustworthy service. If there's anything else we can assist with, feel free to reach out. Thank you, Sean King - General Manager - sking@herbchambers.com

October 19, 2024

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Employee Rating

Yordanys,was very helpful and provide updates as needed. He was available weekday and weekends. More

by baccaril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yordanys Perez

Oct 21, 2024

Herb Chambers BMW of Sudbury responded

We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers BMW of Sudbury

April 04, 2024

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Employee Rating

Very engaging and competent. Fixed the vehicle the first time. Was a pleasure to work with my advisor Edward. Kept me informed throughout the process. More

by lgoldst262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edward Painter

Apr 04, 2024

Herb Chambers BMW of Sudbury responded

We're delighted to know that you had a positive experience with Edward and our team at Herb Chambers BMW of Sudbury. We always aim for first-time fixes and clear communication throughout the process. Thanks for your review!

March 22, 2024

Dealership Rating

It’s not a secret! This store is an absolute example and definition of Luxury Treatment. I would highly recommend ! More

by Jrcef5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 22, 2024

Herb Chambers BMW of Sudbury responded

We're delighted to know you had a luxury experience at Herb Chambers BMW of Sudbury! Your recommendation means the world to us. Thanks for your review and we hope to see you again soon!

January 06, 2024

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Employee Rating

My service advisor Eddie Painter was extremely helpful, patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. More

by steffyrof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Herb Chambers BMW of Sudbury responded

Hi Steffy! It's fantastic to know that Eddie provided you with such detailed and helpful service at Herb Chambers BMW of Sudbury. We're here for any future needs - thanks for the review!

November 09, 2023

Dealership Rating
Employee Rating

Karen in service was so helpful! She helped me with my loaner and my car only took a couple of hours to be serviced. More

by Sdbry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2023

Herb Chambers BMW of Sudbury responded

Thank you for the 5-star rating! We're glad to know that Karen was able to assist you effectively and efficiently with your service needs at Herb Chambers BMW of Sudbury. We hope to see you again! Safe travels!

September 26, 2023

Dealership Rating
Employee Rating

Karen and the service team kept me updated every step of the way. As soon as the car was done in service I was able to take it home no problem. Definitely recommend the service department with any type of w More

by jaimemonegro21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2023

Herb Chambers BMW of Sudbury responded

Hi Jaime! We're glad to know that Karen and our service team at Herb Chambers BMW of Sudbury kept you well-informed throughout your experience. Thanks for recommending us!

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