Kaleb Chadwell
Kaleb Chadwell at Big Star Hyundai
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Kaleb Chadwell

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.6
160 Reviews
4.6

160 Reviews

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160 Reviews of Kaleb Chadwell

December 31, 2024

Dealership Rating
Employee Rating

They did a good job and checked all my fluids made sure my suv was good the buying process was good and smooth and easy as well! More

by Lesliespetsittingservices77546@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2025

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 30, 2024

Dealership Rating
Employee Rating

Excellent experience at Big Star. Communicated well. Really nice folks but best of all very professional. More

by Bcsam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 29, 2024

Dealership Rating
Employee Rating

Great service 😃. Everything was done in a timely manner, and service was very friendly! Thanks More

by JACKZMASTERS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 30, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 29, 2024

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Employee Rating

Very professional friendly service and willing to answer your questions great service and professional friendly More

by wlewis5719@gmail.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 30, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 29, 2024

Dealership Rating
Employee Rating

The customer service was terrible. There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answ More

by cancholaleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Vasquez, Steffy Hernandez

Dec 30, 2024

Big Star Hyundai responded

Thank you for your business and review. We agree with you and apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

December 23, 2024

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Employee Rating

Bryan was excellent in providing everything I needed to get my vehicle inspected, he offered great customer service!!! More

by t-ivie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Steffy Hernandez , Madison Hartung, zzNatalie zzDiosdado, zzBilly zzWilliams

Dec 24, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 22, 2024

Dealership Rating
Employee Rating

Excellent experience as always at Big Star Hyundai. In and out as promised. Nice facility. More

by PREMONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez , zzNatalie zzDiosdado, zzBilly zzWilliams

Dec 23, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 19, 2024

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Employee Rating

The service department is good, but a to 6 hiur wait for an oil change and ture rotation is excessive. They need more employees to handle the volume of work. More

by lcferrell4
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez , zzBilly zzWilliams

Dec 19, 2024

Big Star Hyundai responded

Thank you for your business review. Yes, we agree. That is far too long for an oil-change and tire rotation. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 19, 2024

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Employee Rating

This dealships h Points out what needs to be done on my vehicle . If it takes a long time will take you home and pick you up. More

by Carolynspeer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

Dec 19, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 11, 2024

Dealership Rating
Employee Rating

Big Star Hyundai should offer and give customers more discounts on services and lower prices . Customers are struggling to but try to keep coming back to you. More

by marilynmarsh234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez , Bryan Malave

Dec 11, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

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