Kaitlyn Kerce
Kaitlyn Kerce at Jim Ellis Toyota of McDonough
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Kaitlyn Kerce

Assistant Service Manager

Jim Ellis Toyota of McDonough

144 Hwy 81 W
McDonough, GA 30253

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4.9
34 Reviews
4.9

34 Reviews

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34 Reviews of Kaitlyn Kerce

September 27, 2024

Dealership Rating
Employee Rating

Mr. Toussaint was absolutely wonderful to work with. He provided phenomenal customer service and has gained repeat customers!! More

by Kristian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hudson Toussaint

Sep 30, 2024

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that Mr. Toussaint provided such phenomenal customer service. We're grateful to have earned your trust, and we're excited to welcome you back as repeat customers! See you next time!

July 13, 2024

Dealership Rating
Employee Rating

All of the Advisors I have come in contact with provide Exceptional customer service even to their service bar. Very clean and comfortable environment! More

by missyew294
Workmanship
Service Communication
Recommend Dealer
Yes
Jul 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that all our service advisors have provided you with exceptional customer service. At Jim Ellis Toyota, we take pride in maintaining a clean and comfortable environment for our customers. We look forward to serving you again!

June 16, 2024

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Employee Rating

Always very punctual the appointment times and has taken care of the Camry since we’ve had it!!!!! Excellent service and work . More

by conkledustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. We are so happy to hear that you enjoyed your recent experience with us. Please don't hesitate to call if you'd like further assistance. We hope to be of service to you again in the future!

June 15, 2024

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Employee Rating

My advisor was Kaitlyn. She did a great job explaining to me the issues with my car and how to go about fixing it. She worked fast given the severity of the issue and had al More

by AriR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience with Katie! We're pleased to hear that she did a great job explaining the issues with your car and quickly arranged for the necessary parts. It's wonderful to know that she provided you with payment options and guided you through the process to fit your expenses. We'll be sure to pass along your kind words to her. If you have any more feedback or need further assistance, please feel free to reach out. We appreciate your business and look forward to serving you again!

June 15, 2024

Dealership Rating
Employee Rating

This dealership hire the best people. I love the team! They treat you like family at Jim Ellis Toyora of McDonough! More

by MASONANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you love our team and feel like family at Jim Ellis Toyota. Providing a welcoming and friendly environment is important to us, and we appreciate your kind words. We look forward to continuing to serve you and making you feel at home with us!

June 14, 2024

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Employee Rating

Oscar is an exquisite example of world class customer service . He is always pleasant personable and professional. I feel as if I am family and treated honestly and fairly More

by NORMAN_LABRECQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Reid Millikan, Oscar Johnson

Jun 16, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Oscar exemplifies spectacular customer service and makes you feel like family. We'll be sure to pass along your kind words to him. We look forward to continuing to provide you with honest and fair service!

June 13, 2024

Dealership Rating
Employee Rating

Detailed and Customer Service excellence Professional employees from arrival to completion of vehicle service. Very impressive how their computerized equipment gives the consumer peace of mind of quality More

by JENBRAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your fantastic feedback! We're thrilled to hear that you were impressed with the detailed and excellent customer service provided by our professional employees from start to finish. It's great to know that our computerized equipment gave you peace of mind about the quality of service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota of McDonough!

June 13, 2024

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Employee Rating

The Service adviser was the best in and out under one hour no appointment! I loved the experience More

by richard.rappa.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2024

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're delighted to hear that Katie provided you with excellent service, and that you were in and out in under an hour without an appointment. Your satisfaction is our priority, and we appreciate your feedback. If there's anything else we can do for you, please let us know. We look forward to seeing you again!

June 12, 2024

Dealership Rating
Employee Rating

Ms. Kerce is always personable and efficient in answering questions and providing the best customer service. More

by Bpalm
Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Katie consistently provides personable and efficient service, answering your questions and delivering the best customer care. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 12, 2024

Dealership Rating
Employee Rating

I really appreciated the service at Jim Ellis Toyota. i can't wait to get back again. More

by claudychoisil303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you appreciated the service at Jim Ellis Toyota. We look forward to welcoming you back again soon. If you need anything else in the meantime, please don't hesitate to reach out. We appreciate your support!

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