Kaitlyn Kerce | Page 4

Jim Ellis Toyota of McDonough responded

We're sorry to hear about your experience and appreciate your feedback. We understand your concerns about the labor rate and would like the opportunity to address them. Please reach out to Jimmy Hernandez, our service manager, at jimmyh@jimellis.com. We're committed to ensuring our customers receive fair and transparent service, and we hope to turn your experience around. Thank you for bringing this to our attention, and we look forward to hearing from you.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a wonderful experience with our staff here at Jim Ellis Toyota! Thank you for your kind words and for highlighting their engaging and attentive service. Customer satisfaction is our top priority, and we're delighted that our team could make your visit enjoyable. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback. We're glad to hear your car is running smoothly, but we apologize for the oversight with the complimentary car wash and the items left in your car. Your experience does not reflect the high standards we strive to maintain. We are still offering the complimentary car wash, and we regret that it was missed during your visit. We'll address this with our team to ensure it doesn't happen again. If you'd like to discuss this further, please don't hesitate to reach out. Thank you for bringing this to our attention.

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We’re thrilled to hear that you were able to get in early and have your service completed in under an hour and a half. We strive to make every visit efficient and convenient, and it’s great to know we succeeded. If you need any further assistance or have any questions in the future, please feel free to reach out. We look forward to seeing you again!

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to share your experience! We're so glad to hear that Katie was able to assist you promptly and with understanding. It’s our goal to provide flexible and efficient service, and it’s wonderful to know that Katie was able to accommodate you even without an appointment. Your feedback means a lot to us, and we’ll be sure to share your kind words with Katie. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again!