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Reid Millikan
Refer Me
1,466 Reviews
Grew up in north Florida. Been in the industry since 1995 and working with Toyota since 2005.
Read moreDealership Experience
7 yrs, 3 mos
Industry Experience
29 yrs
Languages Spoken
English
1,466 Reviews
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1466 Reviews of Reid Millikan
Verified Customer
Helpful 
May 31, 2024
Katy is awesome and has always been very kind and helpful throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of the house is exceptional! However, there is significant room for improvement regarding basic services and the incredibly long wait times. A typical oil change consistently takes a minimum of 2 hours, even with an appointment. This service used to take about 45 minutes, but over the last couple of years, it’s impossible to get out in less than 2 hours and sometimes in excess of 2.5 hours. There seem to be efficiency issues in the shop that make this experience very wasteful and aggravating for customers. I also suggest considering the poor experience for the team, who constantly have to answer for the unreasonable delays. Toyota is known for its outstanding service and quality, driven by incredible attention to detail and the elimination of waste through lean principles, but this doesn’t align with the experience at this dealership. Overlooking small details, such as the mileage sticker, raises concerns about what else might not be done correctly during inspections and services. My wife and I both have lifetime oil changes, and the location is only 10 minutes away, but due to the significant inconvenience, we are considering finding another dealership that can service our vehicles more reasonably and timely. More
by Sean M
Other Employees Tagged: Kaitlyn Kerce, Jon Carpenter, Allen Todd
May 30, 2024
The wait is never very long; they honor appointment times. Oscar is very personable. I highly recommend Jim Ellis McDonough. times. Oscar is very personable. I highly recommend Jim Ellis McDonough. More
by galfromda
Other Employees Tagged: Oscar Johnson
May 29, 2024
Excellent and attentive customer service where the communication and schedule of services is well explained. communication and schedule of services is well explained. More
by MANROSS1
Other Employees Tagged: Lavar Frederick
May 28, 2024
I was impressed with the attention to detail for the automobile I chose. It needed repairs before they would sell it and a paint correction. So far everything is going great. Syn was a delight and act automobile I chose. It needed repairs before they would sell it and a paint correction. So far everything is going great. Syn was a delight and active from start to finish!! More
by pattyt718
Other Employees Tagged: Gary Escoto, Arsyndrea Harris
May 27, 2024
It was good, they told me everything I need to know about my car and more, my car and more, More
by DEREKJAMES182
Other Employees Tagged: Raymond Persaud, Aspen Evans, Erma Patterson
May 26, 2024
I choose to come here because of the exceptional service I receive. Thank you so much! I receive. Thank you so much! More
by ABIGAIL_HICKS
Other Employees Tagged: Oscar Johnson, Victoria Steinetz
May 25, 2024
Everytime l have go there everyone is hallways nice and understanding thats why l go thete understanding thats why l go thete More
by COOKSROBIN875
Other Employees Tagged: Raymond Persaud, Oscar Johnson, Aspen Evans, Jimmy Hernandez, Kaitlyn Kerce, Jon Carpenter, Lavar Frederick, Victoria Steinetz
Dealership Inventory (171 Vehicles)
2023 Toyota Highlander
used
Celestial Silver Metallic exterior
Automatic
Front-wheel Drive
