Justin Watts

Extremely professional and excellent experience. Everyone was accommodating, straightforward, and transparent. I got an amazing BMW at a great price. Niello rocks! Everyone was accommodating, straightforward, and transparent. I got an amazing BMW at a great price. Niello rocks! More

by OLDHAM79 Verified Customer Verified Customer

Report | Print

Billy Bonner, Justin Watts, finance, and Andrew Kemp were outstanding in the following; service over the last 16 years (Andrew Kemp), proactive in finding the right vehicle, attentive to my time and finance outstanding in the following; service over the last 16 years (Andrew Kemp), proactive in finding the right vehicle, attentive to my time and finance requests. After 10+ years and 6+ units, Niello is my only stop when replacing my vehicles. Gary Carroll remains a friend to this day. He was my original sales representative. More

by RTINNEYTSSI Verified Customer Verified Customer

Report | Print

i thought Niello was different, but it was typical dealership experience as you would expect. cheesy, pushy and not great communicators. they also stated the vehicle i purchased was leased by their "C dealership experience as you would expect. cheesy, pushy and not great communicators. they also stated the vehicle i purchased was leased by their "CFO" for 9 months. however, when i got the vehicle, 10 different phones were connected to the bluetooth indicating it was obviously not driven by a single leasee, but was more like a loaner, which they lied about after i asked clearly if it was a loaner. More

by FARHAN Verified Customer Verified Customer

Report | Print

I'm leaving reviews of my negative experience with Niello Sacramento on every website that will accept it while doing my research for a probable lawsuit in the near future. I purchased a $6,500 6 year/100,00 Sacramento on every website that will accept it while doing my research for a probable lawsuit in the near future. I purchased a $6,500 6 year/100,000 mile extended service agreement in May, 2022 for my 2020 BMW X5. The first time I tried to use it (after the original agreement lapsed) I was told by BMW, NA that it was canceled. I sure didn't cancel it. I contacted them, first by email then certified mail, but have not heard back. Meanwhile, I had to pay $1,800 for the 60k mile service on my car. They do not honor their commitments and flat out refuse to communicate with you. I will see this through and resolve this. I refuse to give them my money without a fight. More

Report | Print

Highly professional and knowledgeable sales staff who are very good to negotiate with and do a business deal. Honest and straightforward. very good to negotiate with and do a business deal. Honest and straightforward. More

by KINSER.BAYQUEN Verified Customer Verified Customer

Report | Print

All of the team at Niello BMW provide great service. Ryan is very knowledgeable and responsive. I highly recommend them to anyone looking for a new car or service on their existing BMW. Ryan is very knowledgeable and responsive. I highly recommend them to anyone looking for a new car or service on their existing BMW. More

by KHURST1 Verified Customer Verified Customer

Report | Print

Very responsive with great follow up. Efficient and organized during the sale process. Would buy again at this dealership and team. Efficient and organized during the sale process. Would buy again at this dealership and team. More

by RAKESHPEER Verified Customer Verified Customer

Report | Print

Everyone I interacted with was nothing but helpful. Ali was knowledgeable and accessible. I feel I got a decent deal. Ali was knowledgeable and accessible. I feel I got a decent deal. More

by JOHNBARTEL Verified Customer Verified Customer

Report | Print

Wonderful knowledgeable staff! Melanie is a wonderful sales person great product knowlege. The entire staff at Niello was and is superior! I will send all my friends and family! T Melanie is a wonderful sales person great product knowlege. The entire staff at Niello was and is superior! I will send all my friends and family! Thank you for everything! More

by ERIN38 Verified Customer Verified Customer

Report | Print

Was able to make my purchase online and save myself the trip to Sacramento! Fast and easy, Fatima was a pleasure to work with, financing was great, value for my trade was more than fair and I got the car trip to Sacramento! Fast and easy, Fatima was a pleasure to work with, financing was great, value for my trade was more than fair and I got the car of my dreams!! They even drove it to my house and picked up my trade the next day! More

by MICHAELI408 Verified Customer Verified Customer

Report | Print