Justin Russo

Justin, Laura, and Evelyn are hands down the best at City Volkswagen of Chicago. Justin has and will always be my go-to for a service advisor. Laura was informative and supportive on the process of leasing m Volkswagen of Chicago. Justin has and will always be my go-to for a service advisor. Laura was informative and supportive on the process of leasing my second car through them (she helped me with my first as well). And Evelyn made the financial process flawless and efficient especially after a long day. I will never go anywhere else; I can't say enough good things about them! More

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I want to Thank Justin in service. My niece had her catalytic converter stolen in Jan 2024 a day after her birthday. We took it to Downtown VW where all our work has been done. We have My niece had her catalytic converter stolen in Jan 2024 a day after her birthday. We took it to Downtown VW where all our work has been done. We have waited someone called said part was in happen to follow up 14 days later for them to say they don’t have the part it’s been 10 months now. We spoke with Justin on 10/18 explained our situation he came back to us within 20 minutes on what the can do at City. He ordered the parts told us it may need work done from sitting 10 months. Called the service manager Fred and never returned a call. We had the car towed on Monday. Justin called us when the car arrived, when the parts tacked in and even to say I will be off on Wednesday. Long story text this morning car is complete with the additional things such as oil change etc. I am beyond grateful for Justin and City Volkswagen. We have 3 VW in the family and all our business will be with them. Thank you Justin for your professionalism and making this horrible ordeal possible. My niece finally has her car back all because of you!!!!God Speed Cheryl More

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I'm happy to recommend City Volkswagen. They took excellent care of my Jetta for years (Hi Justin), and last month, I traded it in for a new vehicle. Thanks to Laura T's expert matchmaking, They took excellent care of my Jetta for years (Hi Justin), and last month, I traded it in for a new vehicle. Thanks to Laura T's expert matchmaking, I love my Tiguan more with every drive. Evelyn also patiently explained all the details of the financing deal. The entire process was smooth, pressure-free, and completely transparent. I’m grateful for their outstanding service! More

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I bought my second car from City last week. They made everything so easy for me. No pressure. No nonsense. I always work with Justin in Service, and he connected me with Laura in sales. They're They made everything so easy for me. No pressure. No nonsense. I always work with Justin in Service, and he connected me with Laura in sales. They're both the reason I come here and will continue to do so. More

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Laura was extremely helpful and patient. I was kinda of in a tough spot and she walked me through this process so well. Best car buying experience I've had. I was kinda of in a tough spot and she walked me through this process so well. Best car buying experience I've had. More

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Laura was extremely helpful and patience throughout the entire process with me. She listened to my need and would only recommend the car that makes the most sense to me. It's my second time working with VM entire process with me. She listened to my need and would only recommend the car that makes the most sense to me. It's my second time working with VM of chicago and I am very happy with my 2024 Taos. More

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I want to send a big shoutout to la señora Laura V torres and Mr Justin Russo for helping me today on picking the right Jetta for me and also evelyn franchi for explaining the great deals Volkswagen has to and Mr Justin Russo for helping me today on picking the right Jetta for me and also evelyn franchi for explaining the great deals Volkswagen has to offer. I’m so happy with my purchase and very grateful for the service they both gave and great team work so appreciate everything. Thank you. More

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Had a great experience buying a new Tiguan today. Started with Justin Russo, my favorite service advisor; he introduced me to Ray Cotto who was fabulous. Highlighted all the features available on 2 Started with Justin Russo, my favorite service advisor; he introduced me to Ray Cotto who was fabulous. Highlighted all the features available on 2024 Tiguans, never pushed, answered all my questions and brought humor to the whole experience. I look forward to seeing my team when i come back for scheduled service. Thanks yo Anthony Manteca for helping secure and awesome closing package. More

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Ray, Evelyn, and Clemente were super helpful in buying out my Tiguan lease today. They were all friendly, attentive, and thorough. Highly recommend! out my Tiguan lease today. They were all friendly, attentive, and thorough. Highly recommend! More

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For sales AND service, no one can beat City VW. We would not ever shop elsewhere. We would not ever shop elsewhere. More

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