Justin Madison

The experience was very good. They explained everything to me very well. The appt was started on time and the work was completed much quicker than expected. They explained everything to me very well. The appt was started on time and the work was completed much quicker than expected. More

by Linda Verified Customer Verified Customer

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If I could give Justin a worse score I would. I had at least two bad interactions where Justin had dismissed my concerns. But one time I confronted him after he dismissed my concerns again. Two w I had at least two bad interactions where Justin had dismissed my concerns. But one time I confronted him after he dismissed my concerns again. Two weeks later coming back in for the concerns I had expressed he again proved that his customer service skills had not improved and AGAIN dismissed my concerns. If I decide to use Toyota of Des Moines in the future, I will purposely ask to not have Justin. Even after my 10/10 bad experience with Justin, Brock came in and really turned the experience around. He listened to my concerns and explained them to me. He went above and beyond what he needed to do. So thank you Brock. More

by Abbi Verified Customer Verified Customer

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no complaints, seems to do good work, fair price, convenient. hopefully will continue to have same experience going forward. convenient. hopefully will continue to have same experience going forward. More

by ROBERTLCLARKJR Verified Customer Verified Customer

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Could not resolve my cars service problem without a lot of extensive and expensive work. More than the usual service bill of extensive and expensive work. More than the usual service bill More

by black3green88 Verified Customer Verified Customer

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Great It was great customer service Thanks for the professional service. I do highly appreciate. professional service. I do highly appreciate. More

by SWONBENYAKEH Verified Customer Verified Customer

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Thank you My experience at Toyota Of Des Moines could not have been any better. It's obvious that care and concern for your patrons is Paramount on your list. Thank you. have been any better. It's obvious that care and concern for your patrons is Paramount on your list. Thank you. More

by lschultz5 Verified Customer Verified Customer

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Great service. Very prompt service Always fast and professional the cost is very reasonable Always give great advice on the care of my toyota Very prompt service Always fast and professional the cost is very reasonable Always give great advice on the care of my toyota More

by LYON3DSM Verified Customer Verified Customer

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We have been customers of Toyota of Des Moines for 20+ years and have worked with Justin Madison there, in particular, as far back as I can remember. We trust Justin completely; he has helped us and our years and have worked with Justin Madison there, in particular, as far back as I can remember. We trust Justin completely; he has helped us and our son many times both at the dealership and over the phone. Toyota of DSM is always highly organized and efficient, everyone there is always very courteous and professional. Thank you! More

by driver Verified Customer Verified Customer

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Very helpful and brought my car up quickly once I arrived Responded quickly to my text message Responded quickly to my text message More

by nicole.beer6 Verified Customer Verified Customer

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I usually have good luck getting problems fixed correctly. One time I had fuel line that was not available from Toyota as a part and they did not have anybody who could create a new fuel line from correctly. One time I had fuel line that was not available from Toyota as a part and they did not have anybody who could create a new fuel line from tubing. More

by morfordfarms Verified Customer Verified Customer

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