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Justin Birdwell

Overview Reviews (139) Inventory (262)

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Justin Birdwell

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9

139 Reviews

Overview Reviews (139) Inventory (262)

4.9

139 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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139 Reviews of Justin Birdwell

April 01, 2026

Dealership Rating

Employee Rating

Always make the experience quick and easy! Staff is always very accommodating and welcoming making sure what you need is accomplished! Staff is always very accommodating and welcoming making sure what you need is accomplished! More

by dominiquewitherspoon22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Haley McCulley, Nikki Bordallo, Russell Karli

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Apr 01, 2026 -

Bryan College Station Toyota responded

Thank you for sharing your positive experience. It’s great to know our team provided welcoming and efficient service on your Toyota Camry. We look forward to assisting you again.

March 30, 2026

Dealership Rating

Employee Rating

Jessie Nguyen is hands down the best! He genuinely cares about his clients and goes above and beyond to make sure you find the right vehicle for your needs—not just make a sale. I’ve work He genuinely cares about his clients and goes above and beyond to make sure you find the right vehicle for your needs—not just make a sale. I’ve worked with him year after year and have now purchased four cars through him. Toyota already has a great reputation, but Jessie is the reason I keep coming back. More

by vira.garcia2022

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Zeeshan Devani, Brandon Toledo, Jessie Nguyen

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Mar 30, 2026 -

Bryan College Station Toyota responded

Thank you so much for your continued trust and kind words! Jessie will be thrilled to hear this, he truly cares about his clients and it shows. We’re grateful for your loyalty over the years and honored to have you as part of the Bryan College Station Toyota family. We look forward to seeing you again!

March 22, 2026

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Employee Rating

We have always liked BSC Toyota. The service is amazing! The people are kind and understanding! The service is amazing! The people are kind and understanding! More

by ROBIN.JANTZEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russell Karli

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Mar 22, 2026 -

Bryan College Station Toyota responded

Thank you for choosing us for your Toyota service. We’re glad the team’s kindness and understanding stood out during your visits. We look forward to assisting you with your Toyota again.

March 20, 2026

Dealership Rating

Employee Rating

Greeters are pleasant and Bobby is great. The waiting room could be a little bigger and more comfortable (and more plugs), but at least it now has models in front to look at! The waiting room could be a little bigger and more comfortable (and more plugs), but at least it now has models in front to look at! More

by GrammyofJax1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bobby Hall

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Mar 22, 2026 -

Bryan College Station Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 17, 2026

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Employee Rating

Excellent service like always. Justin is great and he always takes good care of my car. Justin is great and he always takes good care of my car. More

by RENCONTRE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 18, 2026 -

Bryan College Station Toyota responded

Thank you for your continued trust in our service. We’re pleased that Justin consistently provides excellent care for your Lexus RX 300. We look forward to serving you again.

March 02, 2026

Dealership Rating

Employee Rating

Toyota is a wonderful dealership. I’ve been buying vehicles from them for a very long time time. I’ve been buying vehicles from them for a very long time time. More

by ROBINBEDDARD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Randy Dowling, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Manny Lopez, Heather Beran, Dustin Holifield, Russell Karli

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Mar 02, 2026 -

Bryan College Station Toyota responded

Your longtime loyalty means a lot to us. Manny and our team appreciate your trust and look forward to assisting you again with any Toyota needs. Thank you for sticking with us.

February 26, 2026

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Employee Rating

Everything taken care of as per the orders and kept us informed throughout the time. informed throughout the time. More

by lspiller0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 26, 2026 -

Bryan College Station Toyota responded

We’re glad the service on your Toyota 4Runner was handled exactly as requested and that our team kept you informed along the way. Your feedback means a lot and we look forward to assisting you again.

February 23, 2026

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Employee Rating

The Toyota service department was very efficient in taking care of all that was needed for my 2023 Highlander Toyota. taking care of all that was needed for my 2023 Highlander Toyota. More

by HOPEPEQUENO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Beran

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Feb 23, 2026 -

Bryan College Station Toyota responded

We appreciate your five-star feedback on our Toyota service department. It’s great to know we efficiently addressed everything needed for your 2023 Highlander. We look forward to assisting you again.

February 19, 2026

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Employee Rating

The team replaced a part damaged during last service. The replacement took about yhirty minutes. The replacement took about yhirty minutes. More

by jcwhittaker

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 20, 2026 -

Bryan College Station Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 16, 2026

Dealership Rating

Employee Rating

Justin Birdwell takes care of dealership experience professionally. He keeps me updated about the things that need to be done and easy to work with. I will recommend bcs toyota. professionally. He keeps me updated about the things that need to be done and easy to work with. I will recommend bcs toyota. More

by fcast24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 25, 2026 -

Bryan College Station Toyota responded

Thank you for the kind words! We’re glad to hear Justin provided a professional experience and kept you informed throughout the process. It’s great to know he was easy to work with. We truly appreciate your recommendation and your support of Bryan College Station Toyota.

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