Julio Lopez

Great service and friendly staff. Extremely attentive to clients needs. High quality of service. Thank you to the service team Richard and Julio as well as Alejandro Guabeca. Extremely attentive to clients needs. High quality of service. Thank you to the service team Richard and Julio as well as Alejandro Guabeca. More

by Teachmia201 Verified Customer Verified Customer

Report | Print

My service representative, Julio Lopez, has been extremely helpful and responsive to all of my concerns and questions. He always listens and provides useful feedback. Julio is an asset to Williamso extremely helpful and responsive to all of my concerns and questions. He always listens and provides useful feedback. Julio is an asset to Williamson and they should feel lucky to have him! Also, I commend and have recommended Williamson Cadillac to everyone in my circle. Everyone is very nice and you provide a good atmosphere for your customers. As far as other matters related to certain GM quality products in general , I’m a bit disappointed that since I purchased my car, I have had problems with the CUE system. Twice replaced and still continued to experience issues, particularly with the gps and currently with a non responsive screen. GM, knowing full well of this ongoing issues with the CUE SYSTEM, should fix my issue without any cost to me. This system has been a “lemon” soon after I drove my car off the lot. Also, my sunroof liner started detaching about four years ago and I was told it could not be repaired, that the WHOLE, sunroof would have to be replaced at an astronomical cost to me. I have barely even opened the roof because of the excessive heat here in Florida, but I did thoroughly enjoy it on our few cooler days! I have not been able to use this feature, that I paid extra for, in about five years or longer! These are things I am displeased about and make me wonder if when I finally trade my car, if I’ll feel confident that GM and Cadillac is offering a better luxury product. More

by MARYMO Verified Customer Verified Customer

Report | Print

Well run. They just have too many cars to keep up with the demand. They were able to give me a loaner which was better than last time when I was sent to get re They just have too many cars to keep up with the demand. They were able to give me a loaner which was better than last time when I was sent to get rental More

by iburadick Verified Customer Verified Customer

Report | Print

Hard to maneuver in to with a 2500 HD Sierra with a full bed. Service writer Julio took good notes on the concerned I was having with the truck. Their service department is backed up and it took two a bed. Service writer Julio took good notes on the concerned I was having with the truck. Their service department is backed up and it took two and a half weeks to check out the transmission issues and air leaks on the driver side. They could not get the truck to produce the issues that I explained but found a muffler strap that was loose and since picking up the truck I have not had the issues I had before. So it may have been the strap and the banging of the muffler to the frame or drive shaft. The dealership was able to provide me with a loaner during this time which I very much appreciate, More

by Buck B. Verified Customer Verified Customer

Report | Print