Juan R. Cruz
Sales Manager / Upgrade Team
Sport Mazda
9786 S. Orange Blossom Trail
Orlando, FL 32837
Spanish Speaker
Read moreDealership Experience
13 yrs, 4 mos
Industry Experience
13 yrs, 4 mos
523 Reviews
Write a Review523 Reviews of Juan R. Cruz
November 11, 2025
DO NOT BUY A CAR HERE! THEY CUT CORNERS AND DON’T CARE ABOUT YOUR SAFETY I regret ever buying from this dealership. I was charged almost $1,000 in “reconditioning fees” THEY CUT CORNERS AND DON’T CARE ABOUT YOUR SAFETY I regret ever buying from this dealership. I was charged almost $1,000 in “reconditioning fees”, yet I had to spend over $1,500 replacing my tires and another $200 for an alignment right after buying the car. How is that “reconditioned”? It’s a scam. Patricia takes days to respond to anything — 2 to 3 weeks if you’re lucky — and even then, nothing actually gets resolved. I later found out they replaced my original run-flat tires with cheap non run-flats just to save money. I only discovered this because my own mechanic (who’s been fixing all the issues they claimed were “handled”) told me the truth. Juan has helped here and there, but cheap fixes and half-done repairs are not what I paid for and he hid them from me til i found out with my own mechanic! . I waited three months before writing this review to give them a fair chance to make things right — big mistake. I’ve been ignored, brushed off, and told to pay for repairs they swore weren’t needed and my tires would last a whole year before replacement but lasted not even a month… This place will smile, lie straight to your face, and take your money, especially if you’re not a car expert. Once you drive off the lot, they’ll pretend you don’t exist. It’s honestly a joke and a safety hazard. I’m now considering cancelling my warranty because I don’t trust them with my car anymore. Save yourself the stress, the money, and the danger — stay far away from this dealership. THEY ALSO DID NOT PAY MY trade in CAR FULLY AND MADE ME PAY IT OFF AND SEND ME A REFUND which is unheard of! More
Other Employees Tagged: Rey Almonte, Michael Craig-Voyk, Patricia Arguelles, David De Los Santos, Yamil Delgado-Torres
November 11, 2025
Very professional and friendly person great person to do business with highly recommend his services business with highly recommend his services More
Other Employees Tagged: Patricia Arguelles, Luis Vazquez
November 08, 2025
Mustapha Taha is the best vendor of the world , he made the purchase special for my sons first car ! the purchase special for my sons first car ! More
Other Employees Tagged: Mustapha Taha, Patricia Arguelles
November 08, 2025
Today I purchased my first car , And He made the experience so special and he did everything to get me in my budget and i’m so happy that everything worked out and I got exactly what I was looking f experience so special and he did everything to get me in my budget and i’m so happy that everything worked out and I got exactly what I was looking for I Love Mazda More
Other Employees Tagged: Mustapha Taha, Patricia Arguelles
November 01, 2025
Luis went above and beyond to make my car-buying experience easy and enjoyable. He answered all my questions, worked with my budget, and made sure I left happy with my purchase. If you go to Sport M experience easy and enjoyable. He answered all my questions, worked with my budget, and made sure I left happy with my purchase. If you go to Sport Mazda, make sure to ask for Luis! he truly cares about his customers! More
Other Employees Tagged: Jenifer Contreras, Luis Hernandez, Christopher Almonte
October 31, 2025
kerwin was so helpful and informative and patient and really took his time to learn what I wanted and wouldn’t let me get anything less than I wanted and made it come true made it happen for me. I very m really took his time to learn what I wanted and wouldn’t let me get anything less than I wanted and made it come true made it happen for me. I very much appreciate Kerwin!!!! More
Other Employees Tagged: Kerwin LaRocque, Christopher Almonte, Patricia Arguelles , GUSTAVO
October 21, 2025
Muy buena experiencia con George quien nos ayudó en el proceso de elegir el vehículo y orientación general. Experiencia satisfactoria en general con Sports Mazda. Muchas gracias por la oportunidad y el proceso de elegir el vehículo y orientación general. Experiencia satisfactoria en general con Sports Mazda. Muchas gracias por la oportunidad y el buen servicio. More
Other Employees Tagged: George Yenque
October 01, 2025
Estamos agradecidos por el trato,servicio y tiempo dedicado a nosotros por la compra de nuestro carro dedicado a nosotros por la compra de nuestro carro More
Other Employees Tagged: Alejandra Rengifo
September 28, 2025
Came in everyone was very nice and Gil quinones attended us, he was very patient, polite and very helpful overall 10/10 us, he was very patient, polite and very helpful overall 10/10 More
Other Employees Tagged: Christopher Almonte, Gil Quinones, Rolando Caceres , Jased Campoamor
September 25, 2025
Excellent service ,very patient,professional Now how to deal with clients Very pleasant individual Will do business with him again to deal with clients Very pleasant individual Will do business with him again More
Other Employees Tagged: Kerwin LaRocque, Rey Almonte

