Juan R. Cruz
Sales Manager / Upgrade Team
Sport Mazda
9786 S. Orange Blossom Trail
Orlando, FL 32837
Spanish Speaker
Read moreDealership Experience
13 yrs, 7 mos
Industry Experience
13 yrs, 7 mos
530 Reviews
Write a Review530 Reviews of Juan R. Cruz
January 30, 2026
Kerwin is the absolute best. We have worked with him multiple times now and he always is so patient very detail oriented and provides the best service for us. We know we’re going We have worked with him multiple times now and he always is so patient very detail oriented and provides the best service for us. We know we’re going to be getting the best deal with Kerwin. More
Other Employees Tagged: Kerwin LaRocque, Mayeline Sosa Dominguez, Paul Clafin
January 26, 2026
⭐⭐⭐⭐⭐ I recently purchased a 2025 Mazda, and I couldn’t be happier with the experience. Kerwin helped me with everything I needed from start to finish and paid great attention to every detail. The entire p be happier with the experience. Kerwin helped me with everything I needed from start to finish and paid great attention to every detail. The entire process was smooth, stress-free, and well organized. Kerwin was knowledgeable, patient, and made sure all my questions were answered, which made the experience even better. I truly felt taken care of. I would highly recommend Kerwin to anyone looking to purchase a vehicle and wanting excellent customer service. Thank you sport Mazda specially to Kerwin and Ashley for the great service and team work More
Other Employees Tagged: Kerwin LaRocque, Victor Ortiz, Ashley Ramsey
January 18, 2026
That was really a amazing experience, mr Carlos Burgos did everything on his side to help us upgrading our car, they pay a fair price on our car as a trading, im very happy and I already have and mind who did everything on his side to help us upgrading our car, they pay a fair price on our car as a trading, im very happy and I already have and mind who to call on my next purchase: mr Burgos thank you very much, I really do appreciate your businesses. More
Other Employees Tagged: Christopher Almonte, Patricia Arguelles, Carlos Burgos
January 08, 2026
⭐⭐⭐⭐⭐ Outstanding Experience with Luis Vazquez at Sport Mazda Orlando I had an excellent experience working with Luis Vazquez at Sport Mazda in Orlando. From start to finish, Luis was professional, know Mazda Orlando I had an excellent experience working with Luis Vazquez at Sport Mazda in Orlando. From start to finish, Luis was professional, knowledgeable, and genuinely focused on making sure I was comfortable and well-informed throughout the entire process. He took the time to answer all my questions, explained everything clearly, and never made me feel rushed or pressured. Luis went above and beyond to ensure I found the right vehicle that fit my needs and budget. His honesty, attention to detail, and commitment to great customer service truly set him apart. Car buying can be stressful, but Luis made it smooth, transparent, and actually enjoyable. If you’re looking for someone you can trust who truly cares about their customers, I highly recommend asking for Luis Vazquez at Sport Mazda Orlando. I couldn’t be happier with my experience! More
Other Employees Tagged: Yamil Delgado-Torres, Luis Vazquez, Rolando Caceres
January 01, 2026
Quick and easy process, Kerwin helped me get into a brand new cx-50 thank you new cx-50 thank you More
Other Employees Tagged: Kerwin LaRocque, Jenifer Contreras
December 11, 2025
Mustapha is the best he helps you and fights for you and give really good advice and I just want to say thank you again give really good advice and I just want to say thank you again More
Other Employees Tagged: Jenifer Contreras, Mustapha Taha
November 30, 2025
I want to highlight my incredible experience with my favorite salesman, Kerwin, at Sports Mazda. I just purchased my fifth vehicle with him, and that alone shows how much I trust his professionalism and favorite salesman, Kerwin, at Sports Mazda. I just purchased my fifth vehicle with him, and that alone shows how much I trust his professionalism and dedication. Kerwin always goes above and beyond—he’s honest, patient, knowledgeable, and makes the entire process smooth and comfortable every single time. I also want to give a big thank-you to Ray and Juan from the financing department. They were extremely patient and understanding, taking the time to explain everything clearly and helping me feel confident with each step. Their support and professionalism made the whole experience even better. Overall, Kerwin, along with Ray and Juan, delivered exceptional service once again. I truly appreciate their hard work and commitment. I highly recommend them to anyone looking for a trustworthy and customer-focused team. More
Other Employees Tagged: Kerwin LaRocque, Rey Almonte
November 11, 2025
DO NOT BUY A CAR HERE! THEY CUT CORNERS AND DON’T CARE ABOUT YOUR SAFETY I regret ever buying from this dealership. I was charged almost $1,000 in “reconditioning fees” THEY CUT CORNERS AND DON’T CARE ABOUT YOUR SAFETY I regret ever buying from this dealership. I was charged almost $1,000 in “reconditioning fees”, yet I had to spend over $1,500 replacing my tires and another $200 for an alignment right after buying the car. How is that “reconditioned”? It’s a scam. Patricia takes days to respond to anything — 2 to 3 weeks if you’re lucky — and even then, nothing actually gets resolved. I later found out they replaced my original run-flat tires with cheap non run-flats just to save money. I only discovered this because my own mechanic (who’s been fixing all the issues they claimed were “handled”) told me the truth. Juan has helped here and there, but cheap fixes and half-done repairs are not what I paid for and he hid them from me til i found out with my own mechanic! . I waited three months before writing this review to give them a fair chance to make things right — big mistake. I’ve been ignored, brushed off, and told to pay for repairs they swore weren’t needed and my tires would last a whole year before replacement but lasted not even a month… This place will smile, lie straight to your face, and take your money, especially if you’re not a car expert. Once you drive off the lot, they’ll pretend you don’t exist. It’s honestly a joke and a safety hazard. I’m now considering cancelling my warranty because I don’t trust them with my car anymore. Save yourself the stress, the money, and the danger — stay far away from this dealership. THEY ALSO DID NOT PAY MY trade in CAR FULLY AND MADE ME PAY IT OFF AND SEND ME A REFUND which is unheard of! More
Other Employees Tagged: Rey Almonte, Michael Craig-Voyk, Patricia Arguelles, David De Los Santos, Yamil Delgado-Torres
November 11, 2025
Very professional and friendly person great person to do business with highly recommend his services business with highly recommend his services More
Other Employees Tagged: Patricia Arguelles, Luis Vazquez
November 08, 2025
Today I purchased my first car , And He made the experience so special and he did everything to get me in my budget and i’m so happy that everything worked out and I got exactly what I was looking f experience so special and he did everything to get me in my budget and i’m so happy that everything worked out and I got exactly what I was looking for I Love Mazda More
Other Employees Tagged: Mustapha Taha, Patricia Arguelles
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