Juan Barcenas

Extremely disappointing experience from start to finish. I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of profession I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of professionalism. Most concerning was discovering an unauthorized maintenance plan added to my Expedition contract without my knowledge or consent, which I only uncovered later when reviewing my Explorer paperwork. The fact that something this significant could be added without disclosure completely eroded my trust. A dent repair was also handled poorly, initially not fixed correctly and ultimately made worse. When this was brought to the dealership’s attention, their attempt at “compensation” consisted of floor liners and free oil changes—an inadequate and frankly dismissive response given the inconvenience and the diminished quality of work. To top it off, during follow-up discussions, the Director of Finance made an unsolicited remark about the General Manager, stating that “he’s not one to hide from a conversation.” That comment felt particularly ironic given the consistent lack of accountability and transparency I experienced throughout this process. Between the ongoing issues, dismissive responses, and poor communication, it became clear that customer service was no longer a priority once the sale was complete. For vehicles at this price point, this level of service is unacceptable. I would not recommend this dealership to anyone expecting professionalism or integrity. More

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I recently purchased a Bronco from Randall Reed’s Planet Ford, and the experience was exceptional from start to finish. Ken, our sales rep was knowledgeable, patient and listened to my needs (even when I ch Ford, and the experience was exceptional from start to finish. Ken, our sales rep was knowledgeable, patient and listened to my needs (even when I changed my mind a few times). He walked us through every option without pressure and allowed us to feel comfortable and confident in our purchase. I highly recommend Planet Ford Humble to anyone looking for a dealership and I will return for future purchases and service needs. More

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Great experience, it went smooth from initial interaction with sales to onsite review of the vehicle to finance and aftermarket. with sales to onsite review of the vehicle to finance and aftermarket. More

by brent.gibbons Verified Customer Verified Customer

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Great Service Matt was great to work with all sales team were very nice Great location were very nice Great location More

by trlee2016 Verified Customer Verified Customer

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I had a lot of good experiences at planet ford in humble they have always worked with me an treated me fair they have always worked with me an treated me fair More

by P_OLIVARES Verified Customer Verified Customer

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Great service was provided by all from sales to finance really loved my sales person really loved my sales person More

by bettiwiggins Verified Customer Verified Customer

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6 weeks after buying my vehicle from them in cash and I still don’t have the title from them. They dont even answer the phone or return calls either. Overall a very negative and worrisome experience still don’t have the title from them. They dont even answer the phone or return calls either. Overall a very negative and worrisome experience More

by peterc Verified Customer Verified Customer

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Everyone great , Richard B great , finance group great , top to bottom will be back for more top to bottom will be back for more More

by MICHUFF Verified Customer Verified Customer

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Hector Estrada reminds me of what it was like to buy a vehicle 15 years ago outstanding customer service makes you appreciate every interaction. He even took the time to talk to my four-year-old girl and vehicle 15 years ago outstanding customer service makes you appreciate every interaction. He even took the time to talk to my four-year-old girl and make her feel important as well. Customer service like this doesn’t exist anymore. That’s why I pass five Ford dealerships from my house to get to you because of the customer service. More

by CJGILBERT85 Verified Customer Verified Customer

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John & Nate were absolutely fantastic to work with. They were professional and courteous every step of the way. They were professional and courteous every step of the way. More

by dax0 Verified Customer Verified Customer

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