Juan Barcenas | Page 2

The salesman and managers were very attentive and helpful. I had a problem with a sunroof cracking 1 week after I purchased the truck and they immediately took care of me. helpful. I had a problem with a sunroof cracking 1 week after I purchased the truck and they immediately took care of me. More

by drccballard Verified Customer Verified Customer

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PLEASANT EXPERIENCE. MUCH BETTER THAN WHEN I WAS IN THERE SEVERAL YEARS AGO. MUCH APPRECIATED MUCH BETTER THAN WHEN I WAS IN THERE SEVERAL YEARS AGO. MUCH APPRECIATED More

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Nice and clean showroom floor. Pleasant initial interaction with the salesperson but terrible deteriorated incomplete transaction with the finance department. Even worse, I was b Pleasant initial interaction with the salesperson but terrible deteriorated incomplete transaction with the finance department. Even worse, I was buying the vehicle immediately not financing over a multiple year period. More

by peteycrocodealio Verified Customer Verified Customer

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Very friendly and fast they were honest and on point with each step of the way each step of the way More

by GLORIABERNAL123 Verified Customer Verified Customer

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Excellent customer service. Rapid deal completion technology training was excellent. Fleet sales manager took good care of us. Rapid deal completion technology training was excellent. Fleet sales manager took good care of us. More

by calvincobb Verified Customer Verified Customer

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I live 9 hours away from Humble. I found the truck that I wanted. I reached out. Derrick Wilkins contacted me in return. He did everything possible to make the deal work for me. I I found the truck that I wanted. I reached out. Derrick Wilkins contacted me in return. He did everything possible to make the deal work for me. I was extremely pleased with the professionalism I received from Derrick. He has even followed up with me since to make sure I was still happy with the truck. Will definitely recommend this dealer and Derrick to anyone. More

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Richard Fuller is always great to work with. He is knowledgeable and kind. Overall, the build is clean, neat and everyone is nice. Great experience again!!! He is knowledgeable and kind. Overall, the build is clean, neat and everyone is nice. Great experience again!!! More

by JAMIE64 Verified Customer Verified Customer

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Good experience as expected. Appreciate the effort that went into finding these trucks that I’ve both over the last 6 weeks. Appreciate the effort that went into finding these trucks that I’ve both over the last 6 weeks. More

by JAMES.TRAYLOR Verified Customer Verified Customer

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Kelli Campbell is always knowledeable, friendly and professional about my maintenance and repairs needed. Always honest answers and expectations. professional about my maintenance and repairs needed. Always honest answers and expectations. More

by Davidsimpson Verified Customer Verified Customer

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Extremely disappointing experience from start to finish. I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of profession I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of professionalism. Most concerning was discovering an unauthorized maintenance plan added to my Expedition contract without my knowledge or consent, which I only uncovered later when reviewing my Explorer paperwork. The fact that something this significant could be added without disclosure completely eroded my trust. A dent repair was also handled poorly, initially not fixed correctly and ultimately made worse. When this was brought to the dealership’s attention, their attempt at “compensation” consisted of floor liners and free oil changes—an inadequate and frankly dismissive response given the inconvenience and the diminished quality of work. To top it off, during follow-up discussions, the Director of Finance made an unsolicited remark about the General Manager, stating that “he’s not one to hide from a conversation.” That comment felt particularly ironic given the consistent lack of accountability and transparency I experienced throughout this process. Between the ongoing issues, dismissive responses, and poor communication, it became clear that customer service was no longer a priority once the sale was complete. For vehicles at this price point, this level of service is unacceptable. I would not recommend this dealership to anyone expecting professionalism or integrity. More

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