Juan Barcenas | Page 13

A Wonderful Experience - Thank You Mr. Ken!! Mr. Ken is ABSOLUTELY WONDERFUL!! He made my car buying experience extremely pleasant and hassle free. Professional, polite, and positive...what more Mr. Ken is ABSOLUTELY WONDERFUL!! He made my car buying experience extremely pleasant and hassle free. Professional, polite, and positive...what more can I say! I didn't feel pressured during the process, and he really made me feel at ease. Having a customer service background, I can tell customer service and customer satisfaction are extremely important. As a matter of fact, everyone I worked with took the time to answer my questions and followed up as promised. I'm so glad I was led to Randall Reed. I got the Mustang I wanted, and I couldn't be happier! More

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Accommodating. Ken was very informative and accommodating when we had specific parameters for our new car lease. He was able to meet our requirements and get us a gr Ken was very informative and accommodating when we had specific parameters for our new car lease. He was able to meet our requirements and get us a great deal. More

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Very good experience ! My first meeting with Trey was on the showroom floor,where he answered a number of question i had. I was in the beginning stages of looking for a ne My first meeting with Trey was on the showroom floor,where he answered a number of question i had. I was in the beginning stages of looking for a new auto.He gave me a internet link to the Dealership inventory, no pressure to buy !! . Two Weeks later I bought a car from the Dealership, and got a great deal. PS: Great test drive ! More

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Exceptional Service All I can say is that if Henry Ford were still alive today, he would be extremely proud of the Planet Ford team. They represent his name and preserve All I can say is that if Henry Ford were still alive today, he would be extremely proud of the Planet Ford team. They represent his name and preserve his legacy with integrity. The entire Planet Ford team was amazing. They were informative, caring, honest and very considerate. Charles Parks, Neli Jimenez, Juan Barcena and Trey - what a team. I highly recommend this place! More

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Randall Reed has his employees writing positive reviews to . Randall Reed has his employees writing positive reviews to cover up all the REAL BAD reviews of actual unaware customers that were scammed, cheated a Randall Reed has his employees writing positive reviews to cover up all the REAL BAD reviews of actual unaware customers that were scammed, cheated and lied to. Ford Motor should really put a stop to Planet Ford damaging Ford's reputation and SHUT DOWN this horrible place by pulling Randall Reed's license to sell. Reed and Kramer(manager/part owner) tell their employees to use every dirty trick in the book to make a sale. They tack on expenses that they just make up and try to HIDE from you in all the fine print. They wrote in a "Customer Appreciation" charge on my financing paperwork for $895 and did not tell me about it. When I ask why the price was higher than agreed, they said it was "Standard" and everyone pays that. When I ask what it was they told me is was for $12.95 oil changes and "things like that". !!! It is a STRAIGHT RIPOFF. The FACT is if you go to one of Randall Reed's dealership's (I-59 or I-45 or any other of Reed's dealerships) you are going to pay way too much more than a reputable dealer. Typically ONLY customers that have the WORST credit go here and what Randall Reed does to them is criminal. Take a LAWYER with you to look over the papers BEFORE you sign them, or just AVOID the HASSLE and go to another dealer. More

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