Juan Barcenas | Page 12

Great experience!! It was a great experience! The process went very smooth and the service was excellent. I would recommend Randall Reed’s Planet Ford to everyone. It was a great experience! The process went very smooth and the service was excellent. I would recommend Randall Reed’s Planet Ford to everyone. More

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Great Service till finance! Overall wonderful! We traded in two cars for one. This is my third time purchasing a vehicle from Planet Ford in Humble. Levi our salesman and Shawn with technology wer We traded in two cars for one. This is my third time purchasing a vehicle from Planet Ford in Humble. Levi our salesman and Shawn with technology were wonderful. Highly recommend them. We were the last people to be helped and both guys never made me feel like I was bothering them or they were in a hurry to get home. Levi asked what I was looking for found a couple to look at pulled them up and let me take my time. Was not pushy, did not make me feel like I had to pick one. Wonderful experience! Finance wish I didn’t have to deal with them. He was spending my money telling me since you are losing a car payment you can take on an extra $100 on your new payments. That was annoying. You could tell that he was trying to hit his goal on sales products. As usual I had to haggle the payment that we had already agreed on. Finance is literally the reason I hate buying vehicles. More

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Taylor Roberts Taylor made the experience exciting from the beginning. I was concerned about going into a dealership because I have a busy schedule. Taylor worked wi Taylor made the experience exciting from the beginning. I was concerned about going into a dealership because I have a busy schedule. Taylor worked with me on my time and was quick to respond with any questions. It really felt personal and fun to shop for a car. I believe that’s what car shopping should feel like. When I picked up my car she expressed that kids are welcomed. I brought my wife, kids and made it a family experience. I’ve become a loyal Ford customer and look forward to doing business with Taylor on my next car. I will recommend Planet Ford to anyone inquiring on a car. Thank you. More

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Excellent experience. Mark Kolon, Ronnie Mitchison and all who I encountered did a great job. Friendly, knowledgeable and very willing to work with me to secure the deal I Mark Kolon, Ronnie Mitchison and all who I encountered did a great job. Friendly, knowledgeable and very willing to work with me to secure the deal I had to have in order to drive away in my new '18 F150. Congrats to the team and I will certainly recommend Planet Ford 59 to friends and associates. More

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Happy Again! I have been a happy customer for more than 10 years. I have never been less than a FIVE STAR RATING CUSTOMER!!!! You can’t go wrong! I have been a happy customer for more than 10 years. I have never been less than a FIVE STAR RATING CUSTOMER!!!! You can’t go wrong! More

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A Wonderful Experience - Thank You Mr. Ken!! Mr. Ken is ABSOLUTELY WONDERFUL!! He made my car buying experience extremely pleasant and hassle free. Professional, polite, and positive...what more Mr. Ken is ABSOLUTELY WONDERFUL!! He made my car buying experience extremely pleasant and hassle free. Professional, polite, and positive...what more can I say! I didn't feel pressured during the process, and he really made me feel at ease. Having a customer service background, I can tell customer service and customer satisfaction are extremely important. As a matter of fact, everyone I worked with took the time to answer my questions and followed up as promised. I'm so glad I was led to Randall Reed. I got the Mustang I wanted, and I couldn't be happier! More

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Accommodating. Ken was very informative and accommodating when we had specific parameters for our new car lease. He was able to meet our requirements and get us a gr Ken was very informative and accommodating when we had specific parameters for our new car lease. He was able to meet our requirements and get us a great deal. More

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Very good experience ! My first meeting with Trey was on the showroom floor,where he answered a number of question i had. I was in the beginning stages of looking for a ne My first meeting with Trey was on the showroom floor,where he answered a number of question i had. I was in the beginning stages of looking for a new auto.He gave me a internet link to the Dealership inventory, no pressure to buy !! . Two Weeks later I bought a car from the Dealership, and got a great deal. PS: Great test drive ! More

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Exceptional Service All I can say is that if Henry Ford were still alive today, he would be extremely proud of the Planet Ford team. They represent his name and preserve All I can say is that if Henry Ford were still alive today, he would be extremely proud of the Planet Ford team. They represent his name and preserve his legacy with integrity. The entire Planet Ford team was amazing. They were informative, caring, honest and very considerate. Charles Parks, Neli Jimenez, Juan Barcena and Trey - what a team. I highly recommend this place! More

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Randall Reed has his employees writing positive reviews to . Randall Reed has his employees writing positive reviews to cover up all the REAL BAD reviews of actual unaware customers that were scammed, cheated a Randall Reed has his employees writing positive reviews to cover up all the REAL BAD reviews of actual unaware customers that were scammed, cheated and lied to. Ford Motor should really put a stop to Planet Ford damaging Ford's reputation and SHUT DOWN this horrible place by pulling Randall Reed's license to sell. Reed and Kramer(manager/part owner) tell their employees to use every dirty trick in the book to make a sale. They tack on expenses that they just make up and try to HIDE from you in all the fine print. They wrote in a "Customer Appreciation" charge on my financing paperwork for $895 and did not tell me about it. When I ask why the price was higher than agreed, they said it was "Standard" and everyone pays that. When I ask what it was they told me is was for $12.95 oil changes and "things like that". !!! It is a STRAIGHT RIPOFF. The FACT is if you go to one of Randall Reed's dealership's (I-59 or I-45 or any other of Reed's dealerships) you are going to pay way too much more than a reputable dealer. Typically ONLY customers that have the WORST credit go here and what Randall Reed does to them is criminal. Take a LAWYER with you to look over the papers BEFORE you sign them, or just AVOID the HASSLE and go to another dealer. More

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