Joseph Rippolone

Joey is not honest and I do not recommend him or this dealership at all. I was told I was approved for 2 vehicles over 17k and I wanted something cheaper. I chose a 13k vehicle and was told I was approve dealership at all. I was told I was approved for 2 vehicles over 17k and I wanted something cheaper. I chose a 13k vehicle and was told I was approved and all set to turn my lease in. We set a time, and date next day for pick up. I expressed to Joey while first working together that I do not want to waste his or my time. I wanted to know that I was approved and my down payment about before driving 45 minutes. He confirmed via text that I was approved for the 13k vehicle also and my down payment amount. He also told me the sooner the better to come. I called off of work for the next day and drove 45 minutes once I get there I was told I wasn’t actually approved and he wanted me to see all my options. He only cares about making money and doesn’t value anyone’s time . More

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Worst dealer I have ever been to in my life. My $80,000 Ford bronco we shipped to me damaged with damage seats and filthy dirty. when notified of this horrific arrival they through $500 at the i My $80,000 Ford bronco we shipped to me damaged with damage seats and filthy dirty. when notified of this horrific arrival they through $500 at the issue, and basically said it’s not their problem. If you’re looking for an accommodating dealership, who cares about, you and is honest do not go here. They will screw you over. More

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The whole experience was great from beginning to end, Joey was very helpful and attentive, he ensured the process was as smooth as possible and got us a great deal at the end. This is the second car I le Joey was very helpful and attentive, he ensured the process was as smooth as possible and got us a great deal at the end. This is the second car I lease with Suburban Ford of SH, and probably will keep my business here. More

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Wonderful experience. Friendly service. Very helpful. My wife and i were very pleased with the process. Friendly service. Very helpful. My wife and i were very pleased with the process. More

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Salesman was not the best. Very aggressive text messaging and continuously late with information, paperwork, and completion of the sale. Hours of time wasted with “only 5 mor Very aggressive text messaging and continuously late with information, paperwork, and completion of the sale. Hours of time wasted with “only 5 more minutes” or “only 1/2 an hour”. If it’s going to be 2-3 hours then state that. Missed a very important meeting with my global partners over “only 5 more minutes”. He needs to learn a little bit of professional edicate when using text messaging as communication. I do have to say Lily who finalized the paperwork was knowledgeable and pleasant to work with. More

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Great experience. Joseph Rippolone is very professionally and really made this easy. Extremely happy with everything Joseph Rippolone is very professionally and really made this easy. Extremely happy with everything More

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I highly recommend Suburban Ford dealership. I was overwhelmed with the excellent customer service of my salesman, Joey, and team during the process of leasing a new Ford. I was also impressed b I was overwhelmed with the excellent customer service of my salesman, Joey, and team during the process of leasing a new Ford. I was also impressed by the Suburban Ford collision shop that handled my claim for my previous lease that was involved in an accident during the holidays. Thank you for your service! More

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Excellent customer service excellent communication from everyone the sales person to the support staff team. everyone the sales person to the support staff team. More

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Warm welcome, very knowledgeable, not pushy or aggressive. We actually were just looking and had planned on visiting a Chevrolet dealer after. Joseph Rippolone had been so gracious, helpful and a aggressive. We actually were just looking and had planned on visiting a Chevrolet dealer after. Joseph Rippolone had been so gracious, helpful and assisted us with our needs so well we decided to not look further. Great experience and Everyone was extremely helpful and knowledgeable- couldn’t have asked for a better team. Thank you Joe Rippolone & Suburban Ford More

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I have had my Bronco Sport for 1 week and prior to this purchase, I had not purchased a Ford in over 20 new car purchases. Recenlty the Bronco Sport and the Mach E Mustang have had me looking at Fords. T purchase, I had not purchased a Ford in over 20 new car purchases. Recenlty the Bronco Sport and the Mach E Mustang have had me looking at Fords. The Big Bronco as well. Ford has done well with those new products in my opinion. So I called a few dealerships and really felt like none of them were in the business of selling cars - BUT when I connected with Joey Rippolone at Suburban, I felt like I would have the car I wanted, when I wanted it - like bing, bang, boom - AND HE DELIVERED. Really smooth process for me, and I was dreading going to a new dealer. I have been buying my cars at another dealership for decades and they have all my info and make it really painless. So I was surprised that this was equally painless. Joey really hustled and called me back on what was available and when, and pricing - and everything stayed as initially represented. No last minute surprises. Now, I really can't provide a review of the dealership so much because this is my first car purchased from Suburban Ford of Sterling Heights so I do not have experience with their service and whether they go above and beyond in that area - BUT Joey definitely hustles and takes care of his customers. He did a great job highlighting many features of the car that I did not realize the Bronco Sport had. Joey - I may be back to order a Mustand Mach E in the Fall. Thanks for the great customer service on the Bronco Sport deal. More

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