Joseph Budner | Page 44

Service and Finance are fantastic, but don't buy a car here This review is going to be rather mixed. My most recent interactions with DCH Kay Honda were excellent. However, the car purchasing experience was n This review is going to be rather mixed. My most recent interactions with DCH Kay Honda were excellent. However, the car purchasing experience was not and I would warn potential car buyers that these guys will say anything to get you into a vehicle without giving you the best price possible. I bought a 2019 Honda Accord Touring Hybrid exactly a year ago from DCH. Over the past year I have had nothing but issues with the infotainment system. If you search the Internet, you will find wide-ranging issues with this system and the fact that it constantly reboots. Contacting Honda and DCH to fix the issue resulted in nothing but wasted time. Honda does not stand behind their vehicles when issues like these arise and DCH refused to answer my inquiry when I wanted to sell the car back to them. I got so disgusted with the vehicle that I sold it to my local Lincoln dealer and got an MKZ hybrid. I am never looking back. I will say that in the past few days, Kal Ismail in the finance department did an excellent job of helping me get refunded on my extended tire warranty after I ditched the vehicle. I will also say my visits for general service issues were excellent thanks to people like Tiffany Wessler, who was very accommodating and energetic. There should be more people like Tiffany working for dealerships. However, my experience with my salesman, Ronald Marino, and manager Mike Lyttle was anything but satisfying. Both of them were absolutely willing to see me walk out of there with the worst deal possible. Not knowing much about leasing, they excitedly agreed to a leasing proposal which I found out later that day was highway robbery. I decided instead to purchase the vehicle but walked out of the dealership unsatisfied with the price I was being offered. Mike Lyttle and I had a phone conversation where he laid on some heavy BS to me about how great the deal he was giving me was, and that since he was from my home town, he would never give me anything less than the best price. Well, I fell for that BS, bought the vehicle, and was aghast to find that the very next day, DCH was advertising the same hybrid touring model for $1,000 less than what I paid. Similar negative Google reviews about DCH confirm that this is not the first time these guys have lured customers into sales with this kind of sales tactic. While DCH has a wealth of positive reviews, I am sure the negative ones come from people like me that walk into the dealership, have no idea what they are getting into, and are taken full advantage of by the salesmen. I have a friend that leased her vehicle from DCH in Freehold, and she said the salesmen there were completely different and much more willing to make an honest deal. For that reason, if I ever consider purchasing a Honda again (which I probably won't), it certainly won't be from DCH Kay Honda. The fact that they lied to me about getting a great deal and would not even respond to inquiries when I was having great difficulties with one of their vehicles tells me this is not a place to do business with again. More

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Excellent service If you have a problem with your car, go to DCH honda of Eatontown and look for service advisor Joseph Budner. He will solve all your problems. 5 star If you have a problem with your car, go to DCH honda of Eatontown and look for service advisor Joseph Budner. He will solve all your problems. 5 star service More

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Excellent .... as usual Very smooth Thanks to Joe Budnet for GREAT service and handling last second request I gave you You run an excellent Service Depatme .... as usual Very smooth Thanks to Joe Budnet for GREAT service and handling last second request I gave you You run an excellent Service Depatment More

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Excellent experience Everyone was helpful and courteous as always. Joe followed up on suggested services and wait was consistent with what was quoted to me by him. Everyone was helpful and courteous as always. Joe followed up on suggested services and wait was consistent with what was quoted to me by him. More

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Always On Point I have always trusted DCH Kay Honda. Never had a problem with anyone trying to sell me a service I didn't need and maintenance work is always perfect. I have always trusted DCH Kay Honda. Never had a problem with anyone trying to sell me a service I didn't need and maintenance work is always perfect. Also, I am usually in and out in a very reasonable amount of time. More

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Quick and polite service The service at Honda was great. Polite staff and you’re in and out. I wanted 45 mins max for my service I recommend Honda! The service at Honda was great. Polite staff and you’re in and out. I wanted 45 mins max for my service I recommend Honda! More

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Oil change and recall Software updated on my AC and an oil change, done and home in less than 2 hours! Thanks for the quick service and the car wash!! Software updated on my AC and an oil change, done and home in less than 2 hours! Thanks for the quick service and the car wash!! More

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Great place to be! The staff here is always helpful and efficient. The dealership is clean, airy, bright and welcoming. The techs are top-shelf! Every time I walk in teh The staff here is always helpful and efficient. The dealership is clean, airy, bright and welcoming. The techs are top-shelf! Every time I walk in teh door it feels like I belong there. More

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Early oil change Wow… These guys open at 6 AM I was in and out before seven and on my way! Thanks Kay Honda for the outstanding service… You guys rock! Wow… These guys open at 6 AM I was in and out before seven and on my way! Thanks Kay Honda for the outstanding service… You guys rock! More

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Excellent experience. Completely solved the problem. I had a problem with my brakes. I was told it was my fault with which I will not argue. I did have this problem since I purchased the car and failed I had a problem with my brakes. I was told it was my fault with which I will not argue. I did have this problem since I purchased the car and failed to have it checked out when I should have. Through the time I owned the car I repeatedly took it to Honda Universe in Lakewood, since it was closer to my home, for repair. Through the years several attempts were made to repair the vehicle including replacing the front brakes. Problem still not solved. Finally I brought it to DCH Honda in Eatontown. Problem was diagnosed and solved in one day. I feel I have a new car. Repair also included new front brakes to replace the ones installed at Lakewood 6 months ago. The service I received was excellent and I will be returning for future service. More

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