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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.7
207 Reviews
4.7

207 Reviews

Write a Review

Dealership Experience

1 yr, 10 mos

Industry Experience

10 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

207 Reviews of Jose Teran

January 14, 2025

Dealership Rating
Employee Rating

Take. 3.1/2 hours todo oil change and rotation usually it’s 2 hours or les More

by morenolazaro99.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

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Jan 16, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear about your experience and we agree that is too long. Top-notch customer service is a one of our priorities and we strive to provide a world-class experience with every customer interaction. Please feel free to contact me directly should you have any other concerns at vtrevinojr@bigstarcadillac.com. Vennie Trevino. Service Director.

January 10, 2025

Dealership Rating
Employee Rating

Top of the Day Thanks for your assistant with my vehicle you were right on time and kind God Bless🙏 More

by CGJOHNSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Dealership Rating
Employee Rating

Big Star Cadillac made it easy buying our 2021 Cadillac and again with our 2025 Cadillac! Definitely great and easy to work with! More

by Keturah Sanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Mike Pierce, Phillip Connor, Bobby Miller

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Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Dealership Rating
Employee Rating

I like the dealership, but sometimes you wait a long time for your car to be ready. More

by allen630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 10, 2025

Dealership Rating
Employee Rating

This is a great dealership. I would recommend people to come here every time. They get you in and out. More

by Stefanboyer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LeAnna Kerr, Daniel Wood, Lee Velazquez

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Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 06, 2025

Dealership Rating
Employee Rating

Appreciate the good service and the updates on what service will be necessary on the next visit. Thank you Jose. More

by LDFIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 05, 2025

Dealership Rating
Employee Rating

Great service. Service advisor was great and had vehicle washed and ready to go quick. More

by MENDEZ_74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 04, 2025

Dealership Rating
Employee Rating

Service department was fine. Sales dept and dealership was terrible. Salesman misled us and now we have a vehicle that was not what we requested. When we attempted to address thi More

by foodawg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 09, 2025

Big Star Cadillac responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and regret that you feel that you recieved anything less than a five-star experience. Either myself of one of our senior managers will be reaching out to learn what we could have done better. Of course, feel free to contact me directly at mpierce@bigstarcadillac.com. Mike Pierce, General Manager

January 03, 2025

Dealership Rating
Employee Rating

Jose made the process getting my oil changed easy and smooth. Great customer service and very knowledgeable. More

by Kevin Bordelon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 03, 2025

Dealership Rating
Employee Rating

Best service ever Always got good customer service. Cars are always well taken care of More

by TYRONE.GLASPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

Report | Print
Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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