My oil change went very smoothly.
Everyone was very nice and helpful, and the wait was minimal.
Everyone was very nice and helpful, and the wait was minimal.
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by sabrinarocha52
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
zzKarah zzGonzales
Aug 18, 2023 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Was very happy with the service rendered to me, thanks
for having the license plate available and put on during my service call
for having the license plate available and put on during my service call
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by PILLOWSMADERIGHT
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2023 -
Big Star Cadillac responded
Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Everything that I requested was done as expected and Jose
answered all my questions and walked me through the completed work .
answered all my questions and walked me through the completed work .
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by ORNALDOMORALES1
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2023 -
Big Star Cadillac responded
Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!
I did not have any issues with the dealership, I had to
leave my vehicle overnight to get an approval to replace a tire (under a replacement policy) with a nail in it.
leave my vehicle overnight to get an approval to replace a tire (under a replacement policy) with a nail in it.
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by LESBRYAN723
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2023 -
Big Star Cadillac responded
Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!
The Best Experience!
!
I Scheduled my appointment 3 weeks ago, unfortunately who ever scheduled me did not actually schedule me.. I Showed up for my appointment. Jose tol
!
I Scheduled my appointment 3 weeks ago, unfortunately who ever scheduled me did not actually schedule me.. I Showed up for my appointment. Jose told me he could not find my appointment, But he allowed me to leave that car and told me he would get it taken care of!!
I highly recommend Big Star Cadillac , but on the Cadillac side i do not recommend the Hyaundi side!!
I also got detail and my car came out and smelling BRAND NEW Again
Thank You
JOSE
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by motleyykylie
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2023 -
Big Star Cadillac responded
Sorry to hear about the earlier mixup. Of course, we are delighted that Jose was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!
Great service and customer experience all the way around.
Definitely happy with these guys and you should use them.
Definitely happy with these guys and you should use them.
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by AdrianB07
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
zzJeff zzDial
Aug 04, 2023 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Bobby has been great to have as a service advisor.
He ensures I am aware of any services my vehicle is due for and keeps me posted on the status of my vehicle.
He ensures I am aware of any services my vehicle is due for and keeps me posted on the status of my vehicle.
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by JEAMARTINEZ
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2023 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that Bobby and our team was able to provide you with an exceptional, 5-Star experience.
Fast and prompt service.
Very helpful and professional. Would definitely return for all of my service needs.
Very helpful and professional. Would definitely return for all of my service needs.
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by AJRGL7
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
zzJeff zzDial, zzBritney zzNorman
Jul 31, 2023 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
The dealership always have great service and very
knowledgeable staff informative to customers and customer oriented.
knowledgeable staff informative to customers and customer oriented.
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by A_nvasquez1@yahoo.com
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Subpar from other dealers, horrible service not following
back with customers for updates, left my vehicle untouched for days.
back with customers for updates, left my vehicle untouched for days.
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by PGOMEZC85
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2023 -
Big Star Cadillac responded
Thank you for your review. We agree that good communication is paramount and we are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.