Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 26

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
270 Reviews
4.8

270 Reviews

Write a Review

Dealership Experience

3 yrs, 1 mo

Industry Experience

11 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

270 Reviews of Jose Teran

August 17, 2023

Dealership Rating
Employee Rating

My oil change went very smoothly. Everyone was very nice and helpful, and the wait was minimal. More

by sabrinarocha52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzKarah zzGonzales

Aug 18, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 17, 2023

Dealership Rating
Employee Rating

Was very happy with the service rendered to me, thanks for having the license plate available and put on during my service call More

by PILLOWSMADERIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 12, 2023

Dealership Rating
Employee Rating

Everything that I requested was done as expected and Jose answered all my questions and walked me through the completed work . More

by ORNALDOMORALES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 11, 2023

Dealership Rating
Employee Rating

I did not have any issues with the dealership, I had to leave my vehicle overnight to get an approval to replace a tire (under a replacement policy) with a nail in it. More

by LESBRYAN723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 07, 2023

Dealership Rating
Employee Rating

The Best Experience! ! I Scheduled my appointment 3 weeks ago, unfortunately who ever scheduled me did not actually schedule me.. I Showed up for my appointment. Jose tol More

by motleyykylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

Big Star Cadillac responded

Sorry to hear about the earlier mixup. Of course, we are delighted that Jose was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 04, 2023

Dealership Rating
Employee Rating

Great service and customer experience all the way around. Definitely happy with these guys and you should use them. More

by AdrianB07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJeff zzDial

Aug 04, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 03, 2023

Dealership Rating
Employee Rating

Bobby has been great to have as a service advisor. He ensures I am aware of any services my vehicle is due for and keeps me posted on the status of my vehicle. More

by JEAMARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

Aug 03, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that Bobby and our team was able to provide you with an exceptional, 5-Star experience.

July 31, 2023

Dealership Rating
Employee Rating

Fast and prompt service. Very helpful and professional. Would definitely return for all of my service needs. More

by AJRGL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJeff zzDial, zzBritney zzNorman

Jul 31, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 31, 2023

Dealership Rating
Employee Rating

The dealership always have great service and very knowledgeable staff informative to customers and customer oriented. More

by A_nvasquez1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller , zzJeff zzDial

Jul 31, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 26, 2023

Dealership Rating
Employee Rating

Subpar from other dealers, horrible service not following back with customers for updates, left my vehicle untouched for days. More

by PGOMEZC85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 27, 2023

Big Star Cadillac responded

Thank you for your review. We agree that good communication is paramount and we are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

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