Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.7
218 Reviews
4.7

218 Reviews

Write a Review

Dealership Experience

1 yr, 11 mos

Industry Experience

10 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

218 Reviews of Jose Teran

February 15, 2025

Dealership Rating
Employee Rating

Service department always ensures you are well taken care of. Appointments are easy either online or over the phone. More

by AWBURN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Ainsley Roark

Feb 17, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 04, 2025

Dealership Rating
Employee Rating

Had a good experience and still needing a little more info on my vehicle standards More

by CLOPEZ195261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 03, 2025

Dealership Rating
Employee Rating

Jose took great care of us and was very professional while doing so. We appreciate his hard work. More

by CHISMK04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 01, 2025

Dealership Rating
Employee Rating

Top notch notch top top top top top top top top top top top top More

by joshpeterson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Dealership Rating
Employee Rating

Ainsley made sure I knew the status of my vehicle every step of the way. Great service! More

by jtd11485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, Daniel Wood

Jan 31, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Dealership Rating
Employee Rating

I did not have much interaction with him. Did you take away text notifications? I didn't receive them. More

by MLYNNLONERGAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica

Jan 31, 2025

Big Star Cadillac responded

Thank you for your business and your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to with your contact/vehicle information so that I may ook over your account and determine what happened. Daniel Wood, Service Manager, dwood@bigstarcadillac.com

January 30, 2025

Dealership Rating
Employee Rating

Professionalism at its best! Made a great decision working with this company. I will be recommending to friends and family! More

by MikeReyesJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Jan 30, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Dealership Rating
Employee Rating

I had excellent service and i am truly grateful for the service and support i received. Great customer service! More

by YOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 24, 2025

Dealership Rating
Employee Rating

During the past few years Ainsley has made sure I have been well taken care of every time I've had to bring my car in. She is aware that my husband has serious health related issues and I must always hav More

by WILKINS.W375
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Jan 24, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience despite all the repair challenges! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 24, 2025

Dealership Rating
Employee Rating

This is the second time that I have made a purchase at this dealership and both times were easy and straight to it. They were professional and awesome to work with in every aspect! Charles went above and More

by Allen Mull II
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Charles Jackson

Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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