Jose Iribar

⭐⭐⭐⭐⭐ I’m giving Val Ward Cadillac dealership a full 5 stars for delivering the highest level of service. From start to finish, the experience was professional, smooth, and genuinely enjoyable. A special stars for delivering the highest level of service. From start to finish, the experience was professional, smooth, and genuinely enjoyable. A special shout-out to Julio, who went above and beyond—knowledgeable, patient, and truly committed to making sure everything was perfect. Julio made the entire process easy and stress-free, and his attention to detail really stood out. If you’re looking for top-tier service and an exceptional buying experience, this dealership—and Julio—are the best of the best! Linda Darby More

by LGDARBY Verified Customer Verified Customer

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Julio was very pleasant and attentive to all our needs and had everything ready for us on our purchase day. We have bought several vehicles from Val Ward and their customer service and dealership service and had everything ready for us on our purchase day. We have bought several vehicles from Val Ward and their customer service and dealership service is outstanding, and what keeps us coming back. Beautiful showroom, very clean and friendly staff.. Jose was also very friending and accommodating during our purchase. Highly recommend Val Ward Dealership More

by RAGGLASS Verified Customer Verified Customer

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An absolute pleasure to deal with from start to finish. Not our first purchase with Val Ward because of their team. Not our first purchase with Val Ward because of their team. More

by vincelle Verified Customer Verified Customer

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I received an email from Pete about my experience at Val ward certified used cars visit, I said it was horrible my car trade in value was between 38k and 42k I was given 32k.like if it was stolen. I explain ward certified used cars visit, I said it was horrible my car trade in value was between 38k and 42k I was given 32k.like if it was stolen. I explain that on my email but unfortunately my email response went to the person that I was told he gave me that price.. My feedback suppose to go to Pete the GM, not Jose. When a vehicle is loaded with options that i gave you a factory print out options you suppose to enter those options. Maybe you should show your salesman how to do that as part of the job. But to low ball customer's vehicle price like that is insulting. More

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Service was scheduled and was completed as stated. All items were completed in a professional manner, and the car was returned as promised and cleaned! The salesperson Gary Pratt & manager Jose Irib All items were completed in a professional manner, and the car was returned as promised and cleaned! The salesperson Gary Pratt & manager Jose Iribar delivered exactly as promised. Refreshing to purchase & service a car when everything promised is delivered. Thank You More

by Garry Verified Customer Verified Customer

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I owe the salesperson, Gary Pratt and Val Ward Cadillac an apology I originally wrote an unflattering review which was not warranted. I was unaware of the actual steps Gary and the management of Val Wa an apology I originally wrote an unflattering review which was not warranted. I was unaware of the actual steps Gary and the management of Val Ward took to accommodate me in the purchase of the vehicle. They went above and beyond to make this sale happen, the only complaint I may have is it wasn't explained at the time or maybe I was just too hot to pay attention to what they were saying, which is probably the case. As far as the items that needed repair, they called me to schedule a day and time that would be convenient for me to complete the repairs. When I came in Gary and management couldn't be more professional, they gave me a car to use while mine was there. The repairs were completed in a timely manner and EVERYTHING done perfectly. Thank you, Gary and the entire staff, I am sorry for not trusting you as you conducted yourself in a professional manner throughout and more importantly as a friend. When back in the market I assure you, I will be back. More

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I always get treated with top notch professionalism. All of my interactions with everyone that I deal with have been very satisfying and comforting. All of my interactions with everyone that I deal with have been very satisfying and comforting. More

by Jimbooth1804 Verified Customer Verified Customer

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I've had my Caddy in for service twice so far. once for the DuPont ceramic coating and the second for my super-cruise. Both times, Chris in the service department, was professional, courteous, and once for the DuPont ceramic coating and the second for my super-cruise. Both times, Chris in the service department, was professional, courteous, and friendly. I'm very satisfied with their service department. More

by futuree9 Verified Customer Verified Customer

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Fast and great quality service any time we are there. They take care about everything and go above and beyond They take care about everything and go above and beyond More

by Markus Verified Customer Verified Customer

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We were met by Sam Vince, as was planned. I already knew that I would purchase the 2018 ATS. Sam and I took a short ride while my CTS weas being evaluated. The entire transaction took less I already knew that I would purchase the 2018 ATS. Sam and I took a short ride while my CTS weas being evaluated. The entire transaction took less than 3 hours. Very pleased with Sam Vince and Val Ward Cadillac. More

by NAUTICALNOREEN1 Verified Customer Verified Customer

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