Pete Weidner

Excellent service. Service writer kept me informed and was very professional. Would recommend this dealer. Service writer kept me informed and was very professional. Would recommend this dealer. More

by IBALARRY28 Verified Customer Verified Customer

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Services were great. No waiting service was done in time. Waiting area was very quiet and comfortable. Personal pleasant and respectful. I would recommend Val Ward dealer No waiting service was done in time. Waiting area was very quiet and comfortable. Personal pleasant and respectful. I would recommend Val Ward dealership to anyone looking to buy! More

by bkisner0 Verified Customer Verified Customer

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The service department, especially Jane were extremely Friendly and professional. This is why so drive 35 miles to get my car serviced. Friendly and professional. This is why so drive 35 miles to get my car serviced. More

by jriccio123 Verified Customer Verified Customer

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They did an excellent job and the waiting room was clean and very well stocked. and very well stocked. More

by sanibelover Verified Customer Verified Customer

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Great customer service and very accommodating. They had my car painted earlier than expected as well. They had my car painted earlier than expected as well. More

by clh_amh Verified Customer Verified Customer

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Excellent, no hassle experience from start to finish. AAAAA+++++ Look no further than Val Ward Cadillac, best in the business! AAAAA+++++ Look no further than Val Ward Cadillac, best in the business! More

by MIKESMITH4 Verified Customer Verified Customer

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This is the worst dealer service department I have been to. Fields Cadillac is much better but unfortunately not in the area. Do yourself a favor go to another GM facility. to. Fields Cadillac is much better but unfortunately not in the area. Do yourself a favor go to another GM facility. More

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Top down culture for customer service is evidence from valet to service to sales and parts.. valet to service to sales and parts.. More

by johnrlai Verified Customer Verified Customer

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Purchased new 2026 Cadillac XT5 Sport. Steering wheel was crooked. Service did not correct after 3 times. Finally notified Service Manager & than had to Escalate to Val Ward General Manag Steering wheel was crooked. Service did not correct after 3 times. Finally notified Service Manager & than had to Escalate to Val Ward General Manager to finally get unfortunate situation resolved. More

by GDRL Verified Customer Verified Customer

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The people interfacing with the customer are great and very courteous. Dave McKinney does a great job in coordinating work and keeping the customer informed. He is a dedicated employee and treats the C very courteous. Dave McKinney does a great job in coordinating work and keeping the customer informed. He is a dedicated employee and treats the Cust like a customer should be treated. More

by genebates56 Verified Customer Verified Customer

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