Jordy Lema

I purchased a GV80 from Genesis of Merrillville. My salesman, Zach, and everyone else I came in contact with at this dealership, went over and above to make this a very pleasant car buying experien My salesman, Zach, and everyone else I came in contact with at this dealership, went over and above to make this a very pleasant car buying experience. I was very specific in what I was looking for and Zach ensured I got just that! I highly recommend Zach and the Genesis of Merrillville! More

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I purchased a GV60 and was pressured into buying an ALLSTATE expended warranty from GENESIS of MERRILLVILLE. I was told this would cover any and all damage to my windshield. That it would cover a rep ALLSTATE expended warranty from GENESIS of MERRILLVILLE. I was told this would cover any and all damage to my windshield. That it would cover a replacement "even if a squirrel fell on my car and broke the windshield". While driving, a rock hit my windshield and I had a small crack. I immediately drove to the dealership. They took pictures and never repaired the crack. A bit later, the crack spread across my windshield. I was glad that I had a WARRANTY... Hahahahaha!! They said my warranty didn't cover a windshield. After THREE scheduled appointments, they finally installed a windshield. Two times, they put it in wrong or didn't have the a part. They left my car filthy, uncharged, glass shards all over the dashboard...AND they charged me for the windshield. My HEADS-UP DISPLAY is distorted and cuts off half of the words. I found out that they installed an after market windshield that is not compatible with a HEADS -UP DISPLAY. It is also illegal to install after market parts on a car less that five years old. I have opened a case with GENESIS CARES. This dealership has LIED to them saying that they have tied to resolve my issue, but I am hindering their attempts. I have a review on GOOGLE. They responded that they will call me in a few days and help. THEY DID NOTHING!!!!! They just wrote that on every bad review so that it looks like they resolve issues. Genesis of Merrillville (Owner) 3 days ago Thank you for taking the time to share your experience with us, we are sorry to hear this and will have a manager reach out to discuss this further. I received this response, as did every reviewer that left a negative Google review. I haven't heard from anyone. This is just to look like they have responded. They have no intention of addressing this issue. Update: They installed an after market windshield, at my expense, after they stole my windshield warranty money. This caused my HEADS-UP DISPLAY to have a warped and incomplete appearance. It is illegal to use after market parts on a car less that five years old. I have opened a claim against this dealership with GENESIS CARES. This dealership has lied to GENESIS saying that they resolved my claim. More

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Absolutely the worst dealership I have ever dealt with stay away from the scammers wonderful car horrible dealership if you want to buy a Genesis go to Chicago stay away from the scammers wonderful car horrible dealership if you want to buy a Genesis go to Chicago More

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It is a great pleasure to work with Justin. He is very pleasant, polite, professional and very knowledgeable about the car I purchased. He setup and explained the technology in the car. He made He is very pleasant, polite, professional and very knowledgeable about the car I purchased. He setup and explained the technology in the car. He made followup calls and sent texts to make sure I was comfortable with car. He is always happy and willing to answer any and all questions. I feel reassured. I have known Adam since 2022 when Purchased my 2022 g80. He is always pleasant, professional and happy to answer questions I may have. Adam, you are the reason I purchased my second Genesis car within four years. Genesis of Merrillville you made an excellent choice in placing Adam in his present position. thank you Zach for taking photos, my car and the sales team, it is a good memory. I want to thank everyone who was involved in preparing the car for delivery and specially Ben, Joe French and Joe the mechanic, in my opinion is the most important team member who does an excellent job of making sure my cars are safe to drive. The car was very shiny and decorated when I first saw it. It was a very pleasant experience. Everyone was smiling and it was great to see they enjoy what they do. More

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Dave Cox made my purchase of our second Genesis GV80 a breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave fo breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave for his professionalism and dedication! More

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Can’t say enough good things about this Dealer. From my initial interactions with Zach to the follow up from the Sales Manager Adam to finalizing paperwork with Jordy…this team is TOP NOTCH! If From my initial interactions with Zach to the follow up from the Sales Manager Adam to finalizing paperwork with Jordy…this team is TOP NOTCH! If you are thinking Genesis (you should this is my 3rd) give these guys a buzz. They were super competitive with pricing to fit my budget and made the buying process frictionless. We drove from STL! More

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Dave was absolutely phenomenal salesperson. He was very polite . Answered all of my questions , also explained all of the features on the vehicle . I would highly recommend Dave ! He was very polite . Answered all of my questions , also explained all of the features on the vehicle . I would highly recommend Dave ! More

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Couldn’t have asked for a better salesperson than Justin. He offered to search other dealerships for the exact model and color combo I wanted without hesitation and went the extra mile in acquiring the car f He offered to search other dealerships for the exact model and color combo I wanted without hesitation and went the extra mile in acquiring the car for me. He was also very honest in our price negotiations and made sure we landed on terms that made sense for both of us. I highly recommend Merrillville Genesis. More

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I would avoid this dealership at all costs. Our appointment was scheduled for 10AM, but the finance manager (Jordy) showed up several hours late, leaving us waiting with no communication. The Our appointment was scheduled for 10AM, but the finance manager (Jordy) showed up several hours late, leaving us waiting with no communication. The car registration process has also been a nightmare — massive delays and zero proactive follow-up. My temporary tag is about to expire, and I still haven’t heard back from anyone. Extremely disappointing experience from start to finish. More

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The purchase of our GV70 was professional and efficient. Zach, our Experience Manager, was knowledgeable and explained everything clearly. Zach, our Experience Manager, was knowledgeable and explained everything clearly. More

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