Dave Cox

I purchased a GV60 and was pressured into buying an ALLSTATE expended warranty from GENESIS of MERRILLVILLE. I was told this would cover any and all damage to my windshield. That it would cover a rep ALLSTATE expended warranty from GENESIS of MERRILLVILLE. I was told this would cover any and all damage to my windshield. That it would cover a replacement "even if a squirrel fell on my car and broke the windshield". While driving, a rock hit my windshield and I had a small crack. I immediately drove to the dealership. They took pictures and never repaired the crack. A bit later, the crack spread across my windshield. I was glad that I had a WARRANTY... Hahahahaha!! They said my warranty didn't cover a windshield. After THREE scheduled appointments, they finally installed a windshield. Two times, they put it in wrong or didn't have the a part. They left my car filthy, uncharged, glass shards all over the dashboard...AND they charged me for the windshield. My HEADS-UP DISPLAY is distorted and cuts off half of the words. I found out that they installed an after market windshield that is not compatible with a HEADS -UP DISPLAY. It is also illegal to install after market parts on a car less that five years old. I have opened a case with GENESIS CARES. This dealership has LIED to them saying that they have tied to resolve my issue, but I am hindering their attempts. I have a review on GOOGLE. They responded that they will call me in a few days and help. THEY DID NOTHING!!!!! They just wrote that on every bad review so that it looks like they resolve issues. Genesis of Merrillville (Owner) 3 days ago Thank you for taking the time to share your experience with us, we are sorry to hear this and will have a manager reach out to discuss this further. I received this response, as did every reviewer that left a negative Google review. I haven't heard from anyone. This is just to look like they have responded. They have no intention of addressing this issue. Update: They installed an after market windshield, at my expense, after they stole my windshield warranty money. This caused my HEADS-UP DISPLAY to have a warped and incomplete appearance. It is illegal to use after market parts on a car less that five years old. I have opened a claim against this dealership with GENESIS CARES. This dealership has lied to GENESIS saying that they resolved my claim. More

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I was very happy with the way that juston and David handled this whole thing from start to finish and I would recommend this dealership to my friends handled this whole thing from start to finish and I would recommend this dealership to my friends More

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Dave Cox made my purchase of our second Genesis GV80 a breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave fo breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave for his professionalism and dedication! More

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Dave Cox was easy to work with. This is our second Genesis and we are pleased with our purchase. Dave is very responsive and understands customer service. He always makes sure we This is our second Genesis and we are pleased with our purchase. Dave is very responsive and understands customer service. He always makes sure we get answers to our questions. More

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Dave was amazing! He went above and beyond to help us with our car purchase. He went above and beyond to help us with our car purchase. More

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Had a great experience at Genesis of Merrillville. Dave Cox was outstanding and easy to work with. Listen to what I had to say and met all my needs. Dave Cox was outstanding and easy to work with. Listen to what I had to say and met all my needs. More

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Being new to the Genesis model I required a lot of time and patience becoming familiar with the brand. Dave did an excellent job of making me feel comfortable with my decision. Whenever we needed assistanc and patience becoming familiar with the brand. Dave did an excellent job of making me feel comfortable with my decision. Whenever we needed assistance or clarification his manager Adam was there to help. More

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Dave was absolutely phenomenal salesperson. He was very polite . Answered all of my questions , also explained all of the features on the vehicle . I would highly recommend Dave ! He was very polite . Answered all of my questions , also explained all of the features on the vehicle . I would highly recommend Dave ! More

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I would avoid this dealership at all costs. Our appointment was scheduled for 10AM, but the finance manager (Jordy) showed up several hours late, leaving us waiting with no communication. The Our appointment was scheduled for 10AM, but the finance manager (Jordy) showed up several hours late, leaving us waiting with no communication. The car registration process has also been a nightmare — massive delays and zero proactive follow-up. My temporary tag is about to expire, and I still haven’t heard back from anyone. Extremely disappointing experience from start to finish. More

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David Cox was great to work with. Never pushing to make a sale and very knowledgeable about car. I would highly recommend. Never pushing to make a sale and very knowledgeable about car. I would highly recommend. More

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