Benjamin James

I purchased a GV60 and was pressured into buying an ALLSTATE expended warranty from GENESIS of MERRILLVILLE. I was told this would cover any and all damage to my windshield. That it would cover a rep ALLSTATE expended warranty from GENESIS of MERRILLVILLE. I was told this would cover any and all damage to my windshield. That it would cover a replacement "even if a squirrel fell on my car and broke the windshield". While driving, a rock hit my windshield and I had a small crack. I immediately drove to the dealership. They took pictures and never repaired the crack. A bit later, the crack spread across my windshield. I was glad that I had a WARRANTY... Hahahahaha!! They said my warranty didn't cover a windshield. After THREE scheduled appointments, they finally installed a windshield. Two times, they put it in wrong or didn't have the a part. They left my car filthy, uncharged, glass shards all over the dashboard...AND they charged me for the windshield. My HEADS-UP DISPLAY is distorted and cuts off half of the words. I found out that they installed an after market windshield that is not compatible with a HEADS -UP DISPLAY. It is also illegal to install after market parts on a car less that five years old. I have opened a case with GENESIS CARES. This dealership has LIED to them saying that they have tied to resolve my issue, but I am hindering their attempts. I have a review on GOOGLE. They responded that they will call me in a few days and help. THEY DID NOTHING!!!!! They just wrote that on every bad review so that it looks like they resolve issues. Genesis of Merrillville (Owner) 3 days ago Thank you for taking the time to share your experience with us, we are sorry to hear this and will have a manager reach out to discuss this further. I received this response, as did every reviewer that left a negative Google review. I haven't heard from anyone. This is just to look like they have responded. They have no intention of addressing this issue. Update: They installed an after market windshield, at my expense, after they stole my windshield warranty money. This caused my HEADS-UP DISPLAY to have a warped and incomplete appearance. It is illegal to use after market parts on a car less that five years old. I have opened a claim against this dealership with GENESIS CARES. This dealership has lied to GENESIS saying that they resolved my claim. More

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Absolutely the worst dealership I have ever dealt with stay away from the scammers wonderful car horrible dealership if you want to buy a Genesis go to Chicago stay away from the scammers wonderful car horrible dealership if you want to buy a Genesis go to Chicago More

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Dave Cox made my purchase of our second Genesis GV80 a breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave fo breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave for his professionalism and dedication! More

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