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Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein | Page 5

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
198 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

20 yrs, 8 mos

4.6

198 Reviews

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198 Reviews of Jonathan Stein

October 10, 2025

Dealership Rating
Employee Rating

Always a pleasure. Service writers always great. Works always fast. Can’t ever complain. Always what I need! More

by ekexpress22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Rachel Aguilar, Maddie Wojciechowski , Christopher Berger, Adriana Perez

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Oct 10, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

September 30, 2025

Dealership Rating
Employee Rating

My tires weren't rotated, and differential fluid change early.Had only 12,000 miles. More

by bbmeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 04, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

Oct 04, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

September 03, 2025

Dealership Rating
Employee Rating

As always the service was wonderful. The service team was so helpful and kept me in the loop. Jon was great and very helpful. More

by trintjen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

August 28, 2025

Dealership Rating
Employee Rating

Great service team! Attentive & efficient. They deserve a raise! Love the text messages and videos. More

by LuvHondas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Aug 28, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

August 26, 2025

Dealership Rating
Employee Rating

I was quoted a different price over the phone then was charged. I hadn’t heard anything 4.5 hours after dropping my car off, so I called for an update. They didn’t know anything and said they would call m More

by Abcdefg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Trepczyk

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Aug 29, 2025

Russ Darrow Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

Aug 29, 2025

Russ Darrow Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 22, 2025

Dealership Rating
Employee Rating

Good service dept. I appreciated the use of a loaner when my car needed to stay while a part was ordered. More

by VAMP0200
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach , Samantha Trepczyk

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Aug 22, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

August 21, 2025

Dealership Rating
Employee Rating

John was great to work with. Pleasantly friendly and courteous. Explained what was needed, time line the service would be done and how it would be done. More

by DGGDDEBBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 21, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

August 18, 2025

Dealership Rating
Employee Rating

Quick service. Nice waiting area. Kept up to date throughout repair. Glad I bought my car there More

by GWEITHAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

August 10, 2025

Dealership Rating
Employee Rating

Always trying to upsell and put fear in you if you don’t agree to they’re never ending fluid changes. Also, they should check to see if you recently had services done before telling you what you need. More

by Hackman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar , Christopher Berger

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Aug 11, 2025

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

August 01, 2025

Dealership Rating
Employee Rating

Fast quality work love the staff and one of the most important to me it clean More

by Ronette15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 01, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

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