Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein | Page 14

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
232 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

21 yrs, 1 mo

4.6

232 Reviews

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232 Reviews of Jonathan Stein

March 04, 2025

Dealership Rating
Employee Rating

I truly appreciate Jon and team's great sense of high touch customer service! Amazing! More

by MITZIBUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 04, 2025

Dealership Rating
Employee Rating

We are repeat customers because Mike and Carmen are very knowledgeable, friendly and were able to answer all of our questions. More

by KOZOLLFAMILY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski , Carmen Medina - Santa Anna, Michael Tuler

Mar 04, 2025

Russ Darrow Honda responded

Thank you so much for your kind words for Mike and Carmen and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

March 02, 2025

Dealership Rating
Employee Rating

This is my place. .You get first class treatment from start to finish!!! My only place for my 2017 Honda Fit More

by LEACH_CAROLE4700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Russ Darrow Honda responded

Thanks, Carole, for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 01, 2025

Dealership Rating
Employee Rating

I’ve given my experience yesterday 5 stars, even though it was a longer than anticipated wait. But I don’t know who Zach is. My CS rep was Jon Stein. That’s who I’m rating. More

by SZIPPEL
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Mar 03, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 01, 2025

Dealership Rating
Employee Rating

Very quick service! I’ll be back when I need Honda service! Thank you much! More

by FALCONVALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Mar 03, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

brought the vehicle in for a recall and the tech called to tell me I needed my rotors replaced. He said the brakes were shot and the rotors were so far gone and so rusted that they needed full replacement More

by tori.gannon
Service Time
Recommend Dealer
No
Mar 01, 2025

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

February 25, 2025

Dealership Rating
Employee Rating

Yazen was helpful and informative. I appreciate his explanations for recommended maintenance on my HR-V. Not only that, Yazen is very personable and easy to talk to which isn’t always More

by CRYSTAL.PELTIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar , Yazen Saleh

Feb 25, 2025

Russ Darrow Honda responded

Thank you, Crystal! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 25, 2025

Dealership Rating
Employee Rating

My service was great, and timely. The video was clear and understandable. The service technician was friendly as always. More

by alexialeach47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 25, 2025

Russ Darrow Honda responded

Thank you, Alexia, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

February 25, 2025

Dealership Rating
Employee Rating

Was kept notified of the progress of my vehicle repair. Although the cost was too high More

by STOKES759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

February 23, 2025

Dealership Rating
Employee Rating

I was very pleased with the service that I received as always. Thank you very much More

by JEAN44BECKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Russ Darrow Honda responded

Jean, Thank you so much for your kind words for Jonathan, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

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