Jon Lacey
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
Dealership Experience
10 yrs, 2 mos
Industry Experience
18 yrs, 9 mos
695 Reviews
Write a Review695 Reviews of Jon Lacey
January 31, 2025
Always please with the service I receive at Colonial. Jonathan in the service dept is a great representative for your company. I'm sure the other employees are wonderful as well, but he is the point of Jonathan in the service dept is a great representative for your company. I'm sure the other employees are wonderful as well, but he is the point of contact for service. More
January 31, 2025
The folks in the service department were responsive and accommodating. Great experience for the entire process accommodating. Great experience for the entire process More
Other Employees Tagged: Bill Fallon, Dylan Begin
January 29, 2025
This is the best team at WV. Kevin made my experience special, Marc found exactly what I wanted and in the part and service department Billy will always have your back with safet Kevin made my experience special, Marc found exactly what I wanted and in the part and service department Billy will always have your back with safety. Will never leave them. More
Other Employees Tagged: Bill Fallon, Gina Martinez, Dylan Begin, Marc Schoenhammer, Brendan Gallagher, Aamir Iqbal, Kevin Collins, Tara Magaw
January 29, 2025
Very easy process. I dropped off my car the night before, left the keys in the dropbox, and by noon the next day, the pil change was complete and ready for pick-up! I dropped off my car the night before, left the keys in the dropbox, and by noon the next day, the pil change was complete and ready for pick-up! More
January 28, 2025
They do what needs to done and can give me rides to/from home. I’ve never had a problem with their work ir attitude. home. I’ve never had a problem with their work ir attitude. More
Other Employees Tagged: Bill Fallon
January 27, 2025
Excellent service. They were efficient and communicated well throughout the process. I have had my vehicle serviced at other dealers and Westboro is by far the best loc They were efficient and communicated well throughout the process. I have had my vehicle serviced at other dealers and Westboro is by far the best location! More
Other Employees Tagged: Bill Fallon, Dylan Begin
January 25, 2025
Though I now live 1:40 minutes away the level of service and trust I’ve built with Bill McGrath and his team continues to make the trip worthwhile. and trust I’ve built with Bill McGrath and his team continues to make the trip worthwhile. More
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Dylan Begin
January 24, 2025
Professional, timely, good follow through. Thanks Bill and Billy. You guys are the best ever. Thanks Bill and Billy. You guys are the best ever. More
Other Employees Tagged: Bill Fallon, Dylan Begin , Billy, service manager
January 22, 2025
Dealership and service department were great, but VW corporate needs to stop being idiots and respect dealership hours when offering booking hours for customers. Created an entirely unnecessary situatio corporate needs to stop being idiots and respect dealership hours when offering booking hours for customers. Created an entirely unnecessary situation by allowing me to book tire installation on a day the dealership isn’t even open. Thankfully the great team at Colonial squeezed me into a packed schedule a day earlier than I expected and got everything I needed done in a timely manner. More
Other Employees Tagged: Bill Fallon, Dylan Begin