Jon Lacey

Best communication experience I've ever had when working with a service center/mechanic. I appreciated being able to easily get in touch with the service department every time I had a question (via phone ca with a service center/mechanic. I appreciated being able to easily get in touch with the service department every time I had a question (via phone call or text) and all the updates I received while waiting for a repair part to arrive and then once the work was completed. Huge help to a stressful situation dealing with car repairs while 300 miles from home! More

by hms Verified Customer Verified Customer

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I appreciated the text video updates directly from the mechanic, very informative. The service dept reached out twice with updates, which made me feel as if someone cared about making sure my car was bei mechanic, very informative. The service dept reached out twice with updates, which made me feel as if someone cared about making sure my car was being fixed. More

by JPADDLE Verified Customer Verified Customer

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I have written too many reviews for Colonial VW over the years. They all say pretty much the same thing. Have worked with Bill and Jonathan (my "go to" for 10 years) and have never been disapointed. They years. They all say pretty much the same thing. Have worked with Bill and Jonathan (my "go to" for 10 years) and have never been disapointed. They are top notch! More

by RFA Verified Customer Verified Customer

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Colonial was able to fix a major issue that another dealer was unable to. They were very helpful in working with the other dealer to arrange towing, and also very much appreciated providing a rental wh dealer was unable to. They were very helpful in working with the other dealer to arrange towing, and also very much appreciated providing a rental while my vehicle was being worked on. The text updates were helpful. More

by ADAM.T.PAXSON Verified Customer Verified Customer

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This is my fourth vehicle purchased from Colonial. I will never go to another dealership. I will never go to another dealership. More

by suzybonzo Verified Customer Verified Customer

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They are great! Friendly staff and great-efficient work make it the place to be. Friendly staff and great-efficient work make it the place to be. More

by RANDY_JIMENEZ93 Verified Customer Verified Customer

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The service was fine, the repair seems fine. The cost seems high for a VW. Trying to get a ride to or from is a bit tricky since my Mom doesn't drive anymore. The dealer worked with me and pro The cost seems high for a VW. Trying to get a ride to or from is a bit tricky since my Mom doesn't drive anymore. The dealer worked with me and provided a ride home. More

by PZMST Verified Customer Verified Customer

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The service advisor was courteous and professional. The service was performed as described. When there was a delay in the return of the vehicle, the service advisor arranged for a ride to and back from The service was performed as described. When there was a delay in the return of the vehicle, the service advisor arranged for a ride to and back from home. More

by Shailesh Verified Customer Verified Customer

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Billly and John are always top notch! I was going to buy a different car this time but I kne w I would never have such great service anywhere else! I was going to buy a different car this time but I kne w I would never have such great service anywhere else! More

by WENDYLEEAUSTIN Verified Customer Verified Customer

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Service pro was friendly and the work was done promptly as promised. I would recommend this service department. as promised. I would recommend this service department. More

by ezaheer Verified Customer Verified Customer

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