John Piquette
John Piquette at Heiser Toyota
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John Piquette

Parts Rep

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
11 Reviews
4.6

11 Reviews

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11 Reviews of John Piquette

November 27, 2024

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Employee Rating

When I dropped my car off the night before service, the service rep was rude and seemed like he was having a bad day. He said he had four orders to finish up so I should go and fill out an envelope and dro More

by STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Foti, Tom Lowther

Nov 30, 2024

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 12, 2024

Dealership Rating
Employee Rating

Chris was excellent to work with as well as the mechanic. They were knowledgeable, professional, friendly and very helpful. They took the time to explain the issues they found with my car, discussed my optio More

by Liz B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Dixon

Nov 14, 2024

Heiser Toyota responded

Thank you so much for your excellent review, Liz! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 01, 2024

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Employee Rating

A wonderful group of dedicated employees who provide honest estimates on work needed and treat the customer with dignity and respect.. I trust them completely and they have never failed to meet their p More

by MJT-CPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 28, 2024

Dealership Rating
Employee Rating

On time,nice communication between everyone, nice atmosphere for waiting guess, free snacks for. Guess , free coffees for guests… More

by ROGERAMYSAMUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 16, 2024

Dealership Rating
Employee Rating

Great service . All went above and beyond to make sure I was satisfied . Thanks all More

by markdau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 24, 2024

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Employee Rating

I am on my second mini van with Heiser. That is over 20 years of service. I keep coming back. More

by GLASSGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 18, 2024

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Employee Rating

Competitive, professional, excellent service, values earning and maintaining the customer’s trust. Sales, service and finance staff are extremely helpful, the word is their bond. Special Kudos to Al More

by dean6681
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Phillips, Colt Grandstaff , Shardai Flores, Al Hussain, Sales

May 20, 2024

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that Al and Colt were able to assist you and that you had such a positive experience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 06, 2024

Dealership Rating
Employee Rating

Al Hussain, my sales rep did outstanding job listening to my wants and needs and selecting relevant vehicle options in my budget range. Kudos to Al!! More

by dean6681
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2024

Heiser Toyota responded

Thank you, Dean, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Al here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 06, 2024

dean6681 responded

Jessica, great job supporting Al and your team. Thanks, Dean

May 02, 2024

Dealership Rating
Employee Rating

Always get great service! Service department is fantastic! Jason, a new car salesman is the best! More

by MONICA0020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Heiser Toyota responded

Moncia, Thank you for your business and this review. We're happy to hear Jason and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 26, 2024

Dealership Rating
Employee Rating

Charged for 6 hours of labor to drain my transmission fluid. Lied about not being able to source a transmission. Lied about what transmission was in my car. Did not ever perform repairs. More

by mysterylodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Foti, Xavier Lee

Apr 30, 2024

Heiser Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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